French Bilingual Product Quality Assurance Agent (Remote - Alabama)

Morley•UNAVAILABLE, Alabama

6d•Remote

About The Position

Morley is hiring a remote French Bilingual Product Quality Assurance Agent who must reside in Alabama. The agent contacts dealership partners, documents information, and provides customer service in French and English to help the client maintain strong relationships and resolve issues promptly. No automotive experience is required. The position handles inbound and outbound communications, including calls, chats, and emails, and uses defined processes and applications to provide accurate resolutions in French while gathering and documenting information in English. Agents are expected to understand project operations and workflows and meet quality and productivity targets. Work is scheduled Monday through Friday during the center's operating hours, with no weekends. Paid training and equipment are provided. The role is remote and requires a secluded, distraction-free workspace and a wired high-speed cable or fiber internet connection, with the computer connected to the modem or router by Ethernet. Wireless, 5G, and satellite internet are not supported.

Requirements

Strong computer navigation and typing skills.
Extensive customer service skills, gained through call center, retail, restaurant, fast food, hotel, or other customer-facing work.
Positive, self-starter attitude, solid work ethic, and meticulous attention to detail.
Excellent interpersonal and listening skills.
Ability to pass a pre-employment background check and drug screen.
Fluency in speaking, reading, and writing French and ability to understand Québécois French; candidates take a French fluency test.
High school diploma or equivalent.
Proven success in a relevant or related position for one or more years.
Call center experience.
One or more years of customer service experience.
Ability to work a shift within the center's hours of operation: Monday through Friday, 9 a.m.–7 p.m. Eastern, 8 a.m.–6 p.m. Central, 7 a.m.–5 p.m. Mountain, or 6 a.m.–4 p.m. Pacific.
Ability to reliably adhere to the schedule, as some queues are time sensitive.
Alabama residency.
A secluded and distraction-free work environment.
High-speed internet delivered through a wired cable or fiber provider; the computer must connect physically to the modem or router using an Ethernet cable. Wireless, 5G, and satellite connections are not supported.

Nice To Haves

Associate degree.

Responsibilities

Receive calls from French-speaking dealers.
Gather and document information in English.
Deliver timely and effective resolutions in French using defined processes and applications.
Understand project operations and workflow processes and deliver services that meet quality and productivity targets.
Provide timely and accurate solutions through inbound and outbound calls, chats, emails, and other communications as needed.
Maintain a positive and upbeat attitude while assisting dealership partners.