French Bilingual Product Quality Assurance Agent (Remote - Oklahoma)

Morley • UNAVAILABLE, Oklahoma

6d • Remote

About The Position

Morley is hiring a remote French Bilingual Product Quality Assurance Agent for Oklahoma residents. The agent communicates with dealership partners, documents information, and provides customer service in French and English to help the client maintain strong relationships and resolve issues promptly. No automotive experience is required.

The role involves receiving calls from French-speaking dealers, gathering and documenting information in English, and delivering resolutions in French using defined processes and applications. Agents provide timely and accurate support through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed, while meeting quality and productivity targets.

This position is remote and requires an Oklahoma residence, a secluded and distraction-free work environment, and a supported high-speed wired internet connection. The computer must connect to the modem or router by Ethernet; wireless, 5G, and satellite connections are not supported. Work hours are Monday through Friday, within the center's operating hours of 9 a.m.–7 p.m. Eastern, with no weekends. Paid training and equipment are provided.

Requirements

• Strong computer navigation and typing skills.
• Extensive customer service skills, gained through call center, retail, restaurant, fast food, hotel, or other customer-interaction experience.
• A positive, self-starter attitude, solid work ethic, and meticulous attention to detail.
• Excellent interpersonal and listening skills.
• Fluency in speaking, reading, and writing French, including the ability to understand Québécois French; applicants take a French fluency test.
• High school diploma or equivalent.
• Proven success in a relevant or related position for one or more years.
• Call center experience.
• One or more years of customer service experience.
• Ability to pass a pre-employment background check and drug screen.
• Ability to work reliably on a schedule within Monday–Friday center hours: 9 a.m.–7 p.m. Eastern, 8 a.m.–6 p.m. Central, 7 a.m.–5 p.m. Mountain, or 6 a.m.–4 p.m. Pacific.
• Must be an Oklahoma resident.
• Must have a secluded and distraction-free work environment.
• Must have high-speed internet delivered through a wired provider (cable or fiber) and connect the computer physically to the modem or router using an Ethernet cable; wireless, 5G, and satellite connections are not supported.

Nice To Haves

• Associate degree.

Responsibilities

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding project operations and workflow processes and delivering services that meet those goals.
• Provide timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications as needed.
• Maintain a positive and upbeat attitude while providing customer service.

Benefits

• Paid training.
• Equipment provided.
• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions.
• 401(k) with match.
• Flexible spending account.
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Free 24/7 patient advocacy support for benefit questions and claims.
• Guidance for family, financial, and estate planning, including wills.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED