French Bilingual Product Quality Assurance Agent (Remote - Michigan)

Morley•UNAVAILABLE, Michigan

13d•Remote

About The Position

Morley is hiring a remote French Bilingual Product Quality Assurance Agent who must reside in Michigan. The agent will communicate with dealership partners in French and English, document information, and help maintain strong client relationships by resolving issues promptly. No automotive experience is required. The role involves receiving calls from French-speaking dealers, gathering and documenting information in English, and delivering resolutions in French by following established processes and using relevant applications. Agents provide timely and accurate support through inbound and outbound phone calls, chats, emails, and other communications as needed, while maintaining a positive attitude and meeting quality and productivity targets. This is a work-from-home role requiring a secluded, distraction-free workspace and a wired high-speed internet connection through cable or fiber. The computer must connect to the modem or router using an Ethernet cable; wireless, 5G, and satellite connections are not supported. The operating hours are Monday through Friday, 9 a.m. to 7 p.m. Eastern, with shifts scheduled within those hours. Weekend work is not required.

Requirements

Strong computer navigation and typing skills.
Extensive customer service skills, gained through call center, retail, restaurant, fast food, hotel, or other customer-facing work.
A positive, self-starter attitude, solid work ethic, and meticulous attention to detail.
Excellent interpersonal and listening skills.
Fluency in spoken, written, and read French, including understanding the Québécois French dialect; candidates will take a French fluency test.
High school diploma or equivalent.
Proven success in a relevant or related position for one or more years.
Call center experience.
One or more years of customer service experience.
Ability to pass a pre-employment background check and drug screen.
Ability to work a shift within the center's Monday–Friday operating hours and reliably adhere to the schedule.
Michigan residency.
A secluded, distraction-free work environment.
High-speed internet through a wired cable or fiber provider, with the computer physically connected to the modem or router by Ethernet; wireless, 5G, and satellite connections are not supported.

Nice To Haves

Associate degree.

Responsibilities

Receive calls from French-speaking dealers.
Gather and document information in English.
Deliver resolutions in French using defined processes and applications.
Understand project operations and workflow processes and deliver services that meet quality and productivity goals.
Provide timely and accurate solutions through inbound and outbound calls, chats, emails, and other communications as needed.
Maintain a positive and upbeat attitude while helping resolve dealership partners' issues.