About The Position
TigerTel is hiring a full-time, remote Bilingual French Call Centre Agent to provide virtual answering and inbound call-centre services for clients such as medical practices, professional services, and apartment complexes. The role is the primary point of contact for callers and a liaison between TigerTel’s clients and their customers. The call centre handles inbound calls only; there are no cold calls, outbound telemarketing, or high-pressure sales. Agents work in a high-volume environment using call-processing software to record information, route calls, and address caller needs. The position requires one of the listed schedules, including evening or overnight options, and availability to work weekends. The first week of paid training uses a split schedule. The position is remote, with requirements for a private workspace and specified computer, headset, and wired internet setup.
Requirements
- Fluency in French and English, both written and spoken.
- Secondary school diploma or equivalent.
- At least one year of customer-service experience.
- Excellent grammar.
- Computer literacy in Windows.
- Typing speed of at least 35 words per minute.
- Strong logical reasoning and problem-solving skills.
- Punctuality, a positive attitude, adaptability, and reliability as a team player.
- Availability to work weekends.
- Personal desktop or laptop running Windows 11 or higher.
- High-quality wired USB headset.
- Ability to connect to the internet via Ethernet; Wi-Fi, cellular hotspots, DSL, satellite, and dial-up are not permitted for work.
- Internet speed of at least 50 Mbps download and 10 Mbps upload.
- A quiet, private workspace with a door to protect client confidentiality.
- Resume must be written and uploaded in English; required screening questions and skill assessments must be completed to continue in the hiring process.
Nice To Haves
- Call-centre experience.
Responsibilities
- Handle a high volume of incoming calls while maintaining a warm, positive, empathetic, and supportive tone.
- Provide excellent customer service and maintain a professional, reassuring demeanor throughout calls.
- Collect complete and accurate messages and relay essential information to clients promptly and accurately.
- Use call-processing systems and software to manage incoming calls and prioritize customer needs.
- Meet company quality standards, response-time metrics, and schedule guidelines.
Benefits
- Health insurance.
- Dental insurance.
- Vision insurance.
- Employer RRSP matching after the probation period.
- Paid time off.
- Paid training and ongoing support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
