French Bilingual Product Quality Assurance Agent (Remote - Kentucky)

Morley • UNAVAILABLE, Kentucky

6d • Remote

About The Position

Morley is hiring a remote French Bilingual Product Quality Assurance Agent who must reside in Kentucky. The agent will communicate with dealership partners, document information, and provide customer service in both French and English to help resolve issues promptly and maintain strong client relationships. No automotive experience is required.

The role handles calls from French-speaking dealers, gathers and documents information in English, and provides resolutions in French using defined processes and applications. Agents deliver support through inbound and outbound phone calls, chats, emails, and other communications as needed, while meeting quality and productivity targets and maintaining a positive attitude. The position operates Monday through Friday, with no weekends, during the center's stated hours of operation. Paid training, equipment, benefits, and professional development opportunities are offered.

Requirements

• Strong computer navigation and typing skills.
• Extensive customer service skills; experience may come from a call center, retail, restaurant, fast food, hotel, or another customer-facing role.
• Positive, self-starter attitude, solid work ethic, and meticulous attention to detail.
• Excellent interpersonal and listening skills.
• Ability to pass a pre-employment background check and drug screen.
• Fluent speaking, reading, and writing in French, including understanding the Québécois French dialect; a French fluency test is required.
• High school diploma or equivalent.
• Proven success in a relevant or related position for one or more years.
• Call center experience.
• One or more years of customer service experience.
• Ability to work shifts within the center's operating hours: Monday through Friday, 9 a.m.–7 p.m. Eastern, 8 a.m.–6 p.m. Central, 7 a.m.–5 p.m. Mountain, or 6 a.m.–4 p.m. Pacific.
• Ability to reliably adhere to the work schedule because some queues are time sensitive.
• Must be a Kentucky resident.
• Must have a secluded, distraction-free work environment.
• Must have high-speed internet delivered through a wired cable or fiber provider; wireless, 5G, and satellite connections are not supported.
• Computer must be physically connected to the modem or router using an Ethernet cable.

Nice To Haves

• Associate degree.

Responsibilities

• Receive calls from French-speaking dealers.
• Gather and document information in English.
• Deliver resolutions in French using defined processes and applications.
• Meet quality and productivity targets by understanding project operations and workflow processes and delivering services that meet those goals.
• Provide timely and accurate solutions through inbound and outbound phone calls, chats, emails, and other communications as needed.
• Maintain a positive and upbeat attitude while assisting customers.

Benefits

• Paid training.
• Equipment provided.
• Medical and prescription coverage.
• Dental and vision insurance.
• Paid time off.
• Associate wellness program with rewards for annual checkups.
• Programs to quit tobacco use and manage chronic conditions.
• 401(k) with match.
• Flexible spending account (FSA).
• Life insurance.
• Company-paid short- and long-term disability insurance.
• 24/7 online access to doctors through Teladoc.
• 24/7 nurse help desk.
• Patient advocacy with free 24/7 support for benefit questions and claims.
• Guidance for family, financial, and estate planning, including wills.
• Professional development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED