Product Owner (Technology Operations)

Fidelity National Financial•Raleigh, NC

About The Position

SoftPro Technology Operations is seeking a Product Owner to lead delivery of features, application improvements, and productivity solutions across Microsoft Dynamics 365, MySoftPro customer self-service capabilities, and internal productivity solutions. The role bridges end-user needs and technical execution, delivering measurable value for external customers and internal users while advancing operational efficiency, digital transformation, and customer self-service adoption. The Product Owner owns product vision, roadmaps, and backlogs; serves as a subject matter expert for relevant products and end-user experiences; and leads work across the software development lifecycle. The role involves engaging with users and stakeholders to understand and validate needs, translating requirements into actionable user stories and acceptance criteria, coordinating with product management, development, and architecture, and guiding agile teams toward timely, high-quality outcomes. The position may be based in SoftPro’s Raleigh, North Carolina offices, fully remote, or hybrid. Remote employees must work Eastern Standard hours and travel to Raleigh headquarters up to five times per year for defined events.

Requirements

At least 5 years of experience as a Product Owner, Product Manager, Business Analyst, or in a similar product-focused role within an enterprise software environment.
At least 5 years of experience supporting customer-facing portals, self-service solutions, or digital experiences.
At least 5 years of experience with Agile methodologies and cross-functional teams.
At least 2 years of Product Ownership experience in Microsoft Dynamics 365, Power Platform, or other enterprise business applications.
Excellent communication and stakeholder management skills.
Ability to write clear user stories and acceptance criteria.
Strong analytical and problem-solving skills.
Excellent project management skills, including the ability to multitask, meet deadlines, and work in a fast-paced environment.
Receptiveness to feedback, awareness and responsibility in performing duties, and a commitment to continuous improvement.
Ability to quickly learn, gather, and demonstrate a thorough understanding of end-user requirements.

Nice To Haves

At least 3 years of experience with Microsoft Power Platform.
At least 3 years of experience with Azure DevOps practices, development tooling, and CI/CD pipelines.
At least 2 years of experience supporting AI-enabled productivity solutions and Microsoft Copilot technologies.
Ability to understand platform and integration architecture.

Responsibilities

Lead and participate in all phases of the software development lifecycle for assigned products and initiatives.
Own the product vision, roadmap, and backlog for Microsoft Dynamics 365, MySoftPro customer self-service capabilities, and internal productivity solutions.
Serve as the subject matter expert for Microsoft Dynamics 365, MySoftPro, and related end-user experiences in productivity solutions.
Demonstrate team features to internal and external stakeholders.
Collaborate with internal teams and external customers to support effective delivery.
Develop an understanding of end-user workflows across Sales, Support, Accounting, Implementation, other business groups, and external users.
Organize customer interactions to identify needs and problems and validate feature requirements and initial designs.
Represent the user throughout the product development lifecycle and validate that features meet customer needs.
Maintain a refined, prioritized backlog and lead backlog-related agile ceremonies.
Write clear, actionable user stories and acceptance criteria.
Ensure backlog items are ready for development and aligned with roadmap priorities.
Coordinate with product management and stakeholders on a long-term product area plan.
Work with product management, development, and architecture to identify and prioritize maintenance work and leverage technical advancements.
Liaise between development teams, stakeholders, leadership, and business users.
Drive initiatives that improve operational efficiency, productivity, and customer self-service adoption.
Reinforce agile practices, hold team members accountable, identify inefficiencies, provide constructive feedback, and collaborate across the team.
Ensure timely delivery of features and enhancements.
Track and report metrics including backlog health, stakeholder satisfaction, and post-release quality.
Continuously improve processes to increase team velocity and product quality.