Product Owner - Business Operations

Centene Corporation • Remote-MO, MO

2d • $87,700 - $157,800

About The Position

The Product Owner will own and prioritize enhancements for contact center platforms, partnering with business stakeholders and technology teams to translate business needs into clear product requirements. The role manages the product backlog, develops user stories and acceptance criteria, supports testing, and prepares solutions for teams. The position calls for hands-on Product Owner experience in a contact center or CRM environment, including experience with Amazon Connect (AWS), and the ability to bridge business and technical conversations effectively.

The Product Owner analyzes user requirements and issues, engages stakeholders to define requirements, and ensures implementation aligns with the product vision. The role owns end-to-end product strategy from concept to production, and works with operations teams to gather feedback and research industry trends to improve business systems and processes.

The position is with Centene, which describes its work as supporting access to healthcare and improving the lives of individuals, families, and communities. Centene offers a flexible approach to work with remote, hybrid, field, or office schedules; the specific arrangement for this position is not stated.

Requirements

• Bachelor’s degree in Business Administration, Information Technology, or a related field, or equivalent experience.
• At least 5 years of experience in product ownership, product management, project management, or business analysis.
• Deep knowledge of the specified product domain and industry trends.
• Knowledge of Information Technology.

Nice To Haves

• Product Owner, Scrum Master, or Agile Coach experience.
• Direct, hands-on experience with CRM platforms (Omni/Pega or Salesforce) and contact center telephony, including defining requirements, shaping configuration changes, and validating results.
• Experience with Amazon Connect (AWS).

Responsibilities

• Gather feedback from operations teams and research industry trends to improve business systems processes.
• Write and capture user stories and acceptance criteria to communicate clear product objectives and requirements.
• Manage daily project goals and schedules, ensuring features are clearly described, estimated, and prioritized.
• Collaborate with technical teams to build modular and reusable solutions, acting as the voice of business users.
• Simulate and test process systems improvements, considering usability and industry standards.
• Approve each feature and communicate continuously with technical and business teams to ensure adherence to the product vision and proactively evaluate risks.
• Drive sprint and release plans and communicate changes to business teams.
• Own end-to-end product strategy from concept to production.
• Analyze user requirements and issues, engaging stakeholders to define requirements and ensure implementation of the product vision.

Benefits

• Competitive pay.
• Health insurance.
• 401(k) and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible approach to work with remote, hybrid, field, or office work schedules.
• Additional forms of incentives may be included in total compensation, subject to applicable factors and program eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level