Lead Business Technology Product Owner

Vizient•Chicago, IL

16h

About The Position

The Lead Business Technology Product Owner determines and oversees product strategy and roadmap delivery to achieve business outcomes and financial objectives, with a focus on Microsoft Dynamics 365 (D365) platforms. The role serves as the voice of the customer, guiding development teams toward software capabilities with strong business and customer value. It represents business needs and priorities, manages and prioritizes product backlogs, and directs continuous product improvement in coordination with business, IT, and financial stakeholders. The position drives the vision and roadmap for products built on or integrated with D365, potentially across Sales, Marketing Customer Insights Journeys, Operations, and Customer Service. It guides product planning and lifecycle management, aligns stakeholders, directs development and operational work, and supports adoption through product launches, training, and ongoing performance evaluation. The role also partners with engineering, service line, and UX/UI teams to deliver usable, secure, compliant products that meet business needs.

Requirements

At least 7 years of relevant experience.
Experience owning a Microsoft Dynamics 365 product for an organization or significant experience creating and refining a D365 backlog.
Demonstrable expertise in relevant business domains, such as sales, pricing, marketing automation, customer service, or project operations.
Ability to understand complex business problems and translate them into Dynamics 365 product configurations and enhancements.
Advanced knowledge of agile development methodologies.
Experience with Azure DevOps.
Experience with Microsoft Dynamics Sales, Customer Service, Customer Insights Journeys (marketing), or Project Operations.
Facilitation and influencing skills to drive decisions among stakeholders with diverse perspectives and priorities.
Ability to surface, prioritize, and balance multiple stakeholder priorities across Dynamics 365 applications.
Ability to explain complex D365 configurations and capabilities to stakeholders in a concise, business-focused manner.
Strong problem-solving and analytical skills.
Relationship-building and collaboration skills across diverse and matrixed stakeholders and customers.
Strong project management skills to manage multiple projects and deadlines.

Nice To Haves

Relevant degree preferred.

Responsibilities

Drive the vision and roadmap for products built on or integrated with Microsoft Dynamics 365, potentially spanning Sales, Marketing Customer Insights Journeys, Operations, or Customer Service.
Understand business goals, processes, and end-user needs to guide product priorities, capabilities, and improvement recommendations.
Translate customer and business needs into prioritized product backlogs aligned with Dynamics modules.
Monitor business, market, and technology trends, including Microsoft’s Dynamics roadmap, to inform product strategy and propose solutions.
Lead product strategy, planning, lifecycle management, roadmap development, and release planning to achieve business outcomes.
Balance stakeholder interests and facilitate product alignment and prioritization across business units and functions.
Monitor product performance, analyze data, conduct A/B testing, and champion value-based improvements to product performance and user satisfaction.
Build relationships and communicate regularly with stakeholders and customers to shape product strategy and prioritize needs.
Set stakeholder expectations for delivery of new capabilities, features, and functionality.
Represent the customer throughout software development, including user story development, sprint planning, and backlog prioritization.
Guide product engineering teams in scoping, planning, and delivering work using established delivery methodologies and best practices.
Identify and resolve technical, resourcing, and other blockers to product objectives.
Participate in agile ceremonies, including stand-ups, story refinements, and retrospectives, and ensure teams understand priorities and next steps.
Work with development teams to establish acceptance criteria and definitions of failure and done.
Assist teams in developing feature tests, test cases, and regression tests.
Ensure an exceptional user experience and collaborate with UX/UI designers through user research, usability testing, and design feedback.
Analyze sprint review feedback, end-user feedback, and operational metrics to identify product needs.
Approve functionality for inclusion in sprints and releases.
Lead product launches with business functional teams, including product messaging, internal team training, and post-launch performance and feedback monitoring.
Increase adoption and consumption of product capabilities.
Ensure alignment with corporate, financial, and IT standards, including architecture, compliance, and security.
Work with software engineering and service line leaders to establish team composition based on product lifecycle.