Lead Business Technology Product Owner

Vizient•Chicago, IL

2d•$117,600 - $206,000

About The Position

The Lead Business Technology Product Owner determines and oversees product strategy and roadmap delivery to achieve business outcomes and financial objectives, with a focus on Microsoft Dynamics 365 (D365) platforms. Serving as the voice of the customer, the role guides development teams in creating software capabilities with strong business and customer value. It represents business needs and priorities, manages and prioritizes product backlogs, and guides continuous product improvement. The role coordinates with business, IT, and financial stakeholders to set priorities, manage development and operations, and provide direction and oversight to product teams. The position drives vision and roadmaps for products built on or integrated with D365, potentially across Sales, Marketing Customer Insights Journeys, Operations, or Customer Service. It establishes release plans, guides product development and launch, evaluates product performance, supports user experience improvements, and ensures alignment with corporate, financial, and IT standards. The role is also responsible for stakeholder alignment, delivery expectations, product adoption, and determining team composition with software engineering and service line leaders.

Requirements

Seven or more years of relevant experience.
Experience owning a Microsoft Dynamics 365 product for an organization or significant experience creating and refining a D365 backlog.
Demonstrable expertise in relevant business domains, such as sales, pricing, marketing automation, customer service, or project operations.
Ability to understand complex business problems and interpret them into Dynamics 365 product configurations and enhancements.
Advanced knowledge of agile development methodologies.
Experience with Azure DevOps.
Experience with Microsoft Dynamics Sales, Customer Service, Customer Insights Journeys (marketing), or Project Operations.
Demonstrated facilitation and influencing skills to drive decisions among stakeholders with diverse perspectives and priorities.
Ability to surface, prioritize, and balance multiple stakeholder priorities across Dynamics 365 applications.
Ability to communicate complex D365 configurations and capabilities in a concise, business-focused manner to stakeholders.
Strong problem-solving and analytical skills.
Relationship-building and collaboration skills across diverse and matrixed stakeholders and customers.
Strong project management skills to manage multiple projects and deadlines.

Nice To Haves

Relevant degree preferred.

Responsibilities

Drive the vision and roadmap for products built on or integrated with Microsoft Dynamics 365, potentially covering Sales, Marketing Customer Insights Journeys, Operations, or Customer Service.
Develop an understanding of business goals, processes, and end-user needs to inform product priorities, capabilities, and improvement recommendations.
Identify and prioritize features and translate customer and business needs into prioritized product backlogs aligned with Dynamics modules.
Monitor business, market, and technology trends, including Microsoft’s Dynamics roadmap, to inform product strategy and propose solutions.
Lead product strategy, planning, and lifecycle management.
Establish product roadmaps and release plans that satisfy requirements and achieve business outcomes.
Balance stakeholder interests and facilitate product alignment and prioritization across functions and business units.
Monitor and evaluate product performance and champion value-based improvements, including data analysis, A/B testing, and iterative changes.
Prioritize and maintain the product backlog.
Build relationships and communicate regularly with product stakeholders and customers to shape strategy and surface and prioritize needs.
Set delivery expectations with business stakeholders for new capabilities, features, and functionalities.
Represent the customer throughout software development, including user story development, sprint planning, and backlog prioritization.
Guide product engineering teams in scoping, planning, and delivering work using established delivery methodologies and best practices.
Identify and resolve blockers, including technical and resourcing challenges.
Participate in agile ceremonies, including stand-ups, story refinements, and retrospectives, and clarify priorities and next steps for the team.
Work with the development team to create acceptance criteria and definitions of failure and done.
Assist with developing feature tests, test cases, and regression tests.
Ensure an exceptional user experience by collaborating with UX/UI designers and supporting user research, usability testing, and design feedback.
Analyze sprint review feedback, end-user feedback, and operational metrics to identify product needs.
Approve functionality for inclusion in sprints and releases.
Lead product launches in coordination with business functional teams, including product messaging, internal team training, and post-launch performance and customer feedback monitoring.
Increase adoption and consumption of product capabilities.
Ensure alignment with and adherence to corporate, financial, and IT standards, including architecture, compliance, and security.
Work with software engineering leaders and service line leaders to establish team composition based on the product lifecycle.