Product Owner - Claims Client Experience

Aon Corporation • Chicago, IL

4h • Hybrid

About The Position

Aon is seeking a Product Owner to lead the vision, direction, and delivery of Claims Client Experience, a client-facing product within Aon Claims Copilot. The platform makes the claims journey available to clients through Aon Meridian, Aon's consolidated client portal, where organizations can report losses, track claim activity, manage claim documentation, and access insights to support risk decisions.

The role combines customer-focused product leadership, Agile delivery, planning, and digital innovation. The Product Owner will own the product vision and roadmap and work with technology, operations, delivery teams, and business collaborators to balance customer needs, business priorities, and technical considerations while delivering measurable value and scalable growth. The position offers long-term ownership of a strategic product and the opportunity to influence how clients engage with Aon's claims services globally.

This is a hybrid role requiring 2–3 days per week in a local Aon office in Chicago.

Requirements

• Knowledge, skills, and experience in Product Management, Product Ownership, or a related role supporting enterprise digital products.
• Proven ability to bring customer-facing digital products from initial discovery through launch and continuous improvement.
• Strong knowledge of Agile methodologies, Scrum practices, backlog management, and roadmap planning.
• Experience translating business requirements and customer needs into scalable product solutions.
• A proven track record of influencing and collaborating across cross-functional teams and collaborator groups.
• Strong communication skills, including the ability to convey complex ideas to technical and business audiences.
• Experience using customer insights, operational metrics, and data-driven analysis to guide product decisions.
• Familiarity with Azure DevOps or similar product lifecycle management tools.
• Ability to work effectively with distributed teams and external delivery partners.
• Experience applying AI-enabled tools and technologies within product development, delivery, or operational environments.
• Bachelor’s degree or equivalent professional experience in the industry.
• Willingness to obtain an active Property and Casualty license within four months of hire.

Nice To Haves

• Experience within insurance, claims management, financial services, or other highly regulated industries.
• Experience supporting customer portals or enterprise-scale digital platforms.
• Familiarity with APIs, cloud technologies, identity management, and enterprise integrations.
• Experience with global product rollouts, localization, accessibility standards, or multi-region delivery.
• Exposure to agentic AI capabilities and emerging digital experience technologies.
• Product certifications such as CSPO, SAFe POPM, or similar credentials.

Responsibilities

• Define and develop the product vision, roadmap, and success metrics.
• Translate customer needs, market trends, and business priorities into strategic product initiatives.
• Prioritize investments that enhance customer experience, improve operational effectiveness, and support business growth.
• Use customer feedback, operational insights, and product data to inform decisions.
• Lead backlog management and product prioritization using Agile and Scrum practices.
• Partner with engineering, design, architecture, and delivery teams to bring capabilities from concept through release.
• Create user stories, define acceptance criteria, and support sprint planning and execution.
• Identify risks, dependencies, and opportunities and enable informed trade-off decisions.
• Build partnerships across technology, business, operations, compliance, and delivery organizations.
• Lead discovery sessions, solution reviews, and user feedback activities with clients and key collaborators.
• Communicate product priorities, progress, and results to technical and business audiences.
• Align collaborators around shared objectives and customer outcomes.
• Champion AI-enabled ways of working to improve productivity, decision-making, and customer experience.
• Evaluate emerging technologies and opportunities that strengthen digital claims capabilities.
• Support product launches, adoption campaigns, and ongoing optimization.
• Share product management guidelines and contribute to a culture of continuous learning and innovation.

Benefits

• Annual incentive program eligibility for a yearly discretionary bonus.
• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Medical, dental, and vision insurance.
• Various leaves of absence and paid time off, including 12 paid holidays, 15 days of paid vacation annually, and paid sick leave according to state and local laws.
• Short-term disability and optional long-term disability coverage.
• Health savings, health care, and dependent care reimbursement accounts.
• Employee and dependent life insurance, plus supplemental life and AD&D insurance.
• Optional personal insurance policies.
• Adoption assistance.
• Tuition assistance.
• Commuter benefits.
• Employee assistance program with free counseling sessions.
• Long-term incentive awards may be considered at Aon's discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level