Product Owner, Claims (London Market)

Hiscox•New York, NY

4d•Hybrid

About The Position

Hiscox is seeking an experienced Product Owner to join its Claims value stream and help shape the next stage of its digital journey in the London Market. Reporting to the Product Owner Chapter Lead, the role works with business, technology and data teams to translate strategy into clear priorities and measurable outcomes. The Product Owner owns the Claims product roadmap from discovery through delivery and adoption, building on an established platform. The role identifies opportunities to improve Claims processes and user experiences while balancing immediate priorities with the longer-term product vision. It also explores how AI, data science and emerging technologies could support future Claims development, helping shape product direction and deliver tangible value for users and the wider business. The position is part of the Change Management Team, which collaborates across the London Market business unit to design and build capabilities across people, processes and systems. The successful candidate will be collaborative, commercially minded and comfortable managing changing priorities, risks and dependencies. The role is anticipated to be office-based approximately two days a week, with hybrid working supported.

Requirements

Experience as a Product Owner in a similar Claims role, with a proven record of delivering value through cross-functional teams in complex digital product environments.
Strong knowledge of the London Market.
Ability to operate in ambiguity, shape an emerging product direction and bring clarity to complex problem spaces.
Experience owning and developing a product roadmap, enhancing an established platform and identifying opportunities for future development.
Ability to balance competing priorities, manage dependencies and maintain progress toward longer-term Claims outcomes while maintaining best practices.
Excellent communication and stakeholder-management skills, including the ability to influence Claims, technology and data stakeholders.
Customer-centric problem-solving approach and confidence challenging the status quo to improve Claims processes.
Experience using insight, user feedback and process analysis to identify opportunities and shape improvements to Claims products and journeys.
Experience working in an Agile or iterative way, managing a backlog and ensuring business value is prioritized, delivered and embedded.
Familiarity with OKRs, benefits tracking and outcome-led delivery.
Comfort working in a rapidly evolving, fast-paced environment, prioritizing a development pipeline and communicating priorities effectively.

Nice To Haves

Certified Agile Product Owner.
Experience with Jira, Confluence or similar collaboration tools.
Experience working with emerging technologies or Data Science.

Responsibilities

Own and proactively manage a complex, multi-stream product backlog aligned with strategic objectives and OKRs, ensuring a steady flow of work for the delivery team.
Translate ambiguous business problems into clear, outcome-focused delivery goals.
Ensure sprint goals are clear, achievable and aligned with roadmap milestones.
Conduct workshops to design and define delivery iterations, assess value, and prioritize work to maximize value for customers.
Capture requirements as delivery increments and refine them with the delivery team, ensuring clear acceptance criteria.
Serve as the delivery team’s first point of contact to answer questions, clarify requirements and remove blockers.
Act as the voice of the customer, communicate the business value of delivery increments, and represent customer needs within the delivery team.
Participate in Agile events, including stand-ups, refinement, planning and retrospectives, and work with the Scrum Master to ensure they are successful.
Provide roadmap feedback to the Product Manager, escalate delivery risks, issues and blockers, and advise on actual versus expected progress and effects on the roadmap.
Develop, manage and motivate a delivery team in a matrix organization across internal and external teams, including third-party suppliers.
Build productive relationships within and outside Hiscox to deliver effective solutions informed by business drivers and benefits.
Partner with London Market stakeholders to shape scope, manage expectations and drive alignment.
Advise stakeholders on trade-offs, sequencing and delivery options.
Coach less experienced Product Owners and contribute to Product Owner Chapter standards, capability development and continuous improvement.