Digital Experience Product Owner

Blue Cross Blue Shield of Michigan • Detroit, MI

7d

About The Position

The Digital Experience Product Owner defines, prioritizes, and delivers digital healthcare products intended to improve customer experience, clinical workflows, and business outcomes. The role owns the product roadmap and backlog, connects business, clinical, and technology stakeholders, and ensures product solutions provide measurable value and align with organizational strategy and healthcare regulatory requirements.

The Product Owner partners with engineering and delivery teams through agile ceremonies to guide development and support successful releases. The role uses data and metrics to assess outcomes and drive continuous improvement, and coordinates with privacy, security, compliance, and accessibility partners to incorporate requirements into delivery and release documentation.

Requirements

• Bachelor’s degree in a related field.
• At least five years of experience as a Product Owner, Business Analyst, or in a related role.
• Experience working with agile product development teams.
• Ability to translate business and clinical needs into product requirements, manage competing priorities, and make data-driven decisions.
• Demonstrated ability to manage multiple products and/or Scrum teams.
• Experience with Scrum and/or Scaled Agile development methodologies.
• Expertise in defining and prioritizing business requirements and validating product capabilities.
• Excellent organizational, communication, and presentation skills, including the ability to engage an organization with multiple specialties.
• Ability to manage competing priorities and understand the downstream implications of shifting priorities.
• Ability to facilitate work completion in a matrix environment.
• Ability to analyze information and evaluate the implications of a course of action or solution.
• Ability to interpret and apply common-sense understanding to instructions furnished in written, oral, or diagram form.
• Strong interpersonal skills and a collaborative style.
• Demonstrated sound judgment and discretion regarding confidential information.
• Relationship management skills.
• Track record of working with minimal supervision, being a self-starter, and working with others in a team environment.
• Track record of consistently meeting and/or exceeding performance expectations.
• Strong implementation, problem-solving, and analytical skills.
• Excellent project and time management skills.

Nice To Haves

• Experience in healthcare, including payers, healthcare IT, or insurance.

Responsibilities

• Define and maintain the product roadmap in alignment with strategy and customer needs, translating priorities into product initiatives and delivery plans.
• Own and prioritize the backlog to maximize value; write requirements, user stories, and acceptance criteria.
• Partner with engineering and delivery teams through agile ceremonies to guide development and support successful releases.
• Ensure quality and usability, including compliance with current expectations.
• Facilitate cross-functional alignment and dependency management, and support change adoption.
• Use data, analytics, and metrics to evaluate success, inform prioritization, and drive continuous improvement.
• Coordinate with privacy, security, compliance, and accessibility partners to incorporate requirements into delivery and release documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior