Manager, Digital Product Owner

Universal Orlando•Orlando, FL

About The Position

The Manager, Digital Product Owner manages new digital capabilities across the product lifecycle, including product strategy, planning, definition, delivery, and implementation. The role focuses on digital products supporting the onsite Guest and Team Member experience through mobile or web applications. The position partners with UX/UI, delivery teams, business transformation, onsite stakeholders, and other digital product managers to define requirements, deliver products, support implementation, and measure the success of experience enhancements. The role also develops product strategies and recommendations aligned with Guest and business objectives and the broader experience transformation vision. The employee must follow established Universal Orlando (UO) Environmental, Health & Safety policies, procedures, training, and team-member involvement activities, and perform other duties as assigned.

Requirements

Bachelor’s degree required.
At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
Experience managing the digital experience for a consumer website and/or mobile app.
Experience with large-scale transformation initiatives.
Demonstrated ability to define and execute strategic initiatives.
Experience working in an Agile technology delivery program.
Experience defining a customer journey and digital product roadmap.
Experience managing a product backlog, including feature definition, requirements, prioritization, and sprint planning.
Experience partnering closely with a Technology Delivery team.
Experience with stakeholder engagement and relationship building.
Executive communication skills and the ability to influence decision-making.
Strong critical-thinking and problem-solving skills, including the ability to understand broad concepts, identify connections and gaps, and establish product strategies aligned with broader Guest and business strategies.
Demonstrated analytical and technical skills, including the ability to synthesize and analyze product data from sources such as Marketing, Consumer Insights, and Industrial Engineering to evaluate product effectiveness.
Strong communication and presentation skills, including the ability to frame options, analysis, and recommendations clearly for senior leadership.
Strong organizational skills, attention to detail, and agility in a fast-paced environment.
Demonstrated ability to lead collaborative, cross-functional project teams with diverse stakeholders and partners.
Experience supporting an operating environment and ensuring strategies are viable from a business perspective.
Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply; equivalent combinations of education and experience may be considered.

Nice To Haves

A Bachelor’s degree in Business, Technology, Digital Marketing, or Industrial Engineering is preferred.
A Master’s degree is preferred.

Responsibilities

Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
Drive detailed product feature definition, including functional and non-functional requirements.
Support product implementation across domestic sites and capture site-specific functional requirements with onsite stakeholders.
Facilitate product backlog grooming with the delivery scrum team.
Define and document product user stories to enable technical design, development, and testing.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
Perform product validation throughout development to ensure alignment with functional requirements.
Partner with Business Transformation to ensure product functionality aligns with operational and business capabilities.
Represent and support the product as an ongoing subject matter expert.
Develop an approach to measure the success of newly implemented experience enhancements and inform future product planning.
Establish the product roadmap and coordinate with partners on product delivery and implementation timelines.
Coordinate with other Digital Product Managers to account for dependencies and integration points in roadmap and release planning.
Set product backlog priorities for release and sprint planning, considering new capabilities, enhancements, and defect fixes.
Evaluate Guest experience strengths and pain points to identify opportunities for new or improved capabilities.
Develop product recommendations and related cost, value, and experience analysis to obtain development approval and funding.
Collaborate with business partners to establish product goals and objectives.
Ensure product alignment with the holistic experience transformation vision.
Follow established UO Environmental, Health & Safety policies, procedures, training, and team-member involvement activities.
Perform other duties as assigned.