Digital Product Owner

Benjamin Moore & Co•Montvale, NJ

4d•$115,700 - $162,000•Onsite

About The Position

Benjamin Moore is seeking a Digital Product Owner for its Digital Products team at the Corporate Headquarters in Montvale, New Jersey. The role manages a portfolio of digital products and helps deliver a best-in-class digital customer experience. Working across business, technology, and marketing teams, the Product Owner defines product vision, prioritizes customer-centric solutions, and leads delivery of digital experiences through Agile product development. The role bridges business objectives and technical execution, aligning product strategies with customer needs and organizational goals, and managing onsite internal partners and remote third-party vendors. The Product Owner contributes to the Commerce Anywhere strategy and the broader Digital Experience ecosystem. The position involves defining product strategy and roadmaps, representing customer and business needs, translating objectives into requirements for technology teams, and using research and data to identify opportunities and measure customer and business impact. The role collaborates with product, engineering, UX, marketing, QA, customer insights, and business stakeholders to support product development and successful releases.

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, Information Systems, or a related field.
At least 2 years of experience serving as a Product Owner in an Agile delivery environment.
At least 2 years of experience with Agile tools and technologies such as JIRA and Confluence.
Experience working with stakeholders, managing expectations, and balancing competing priorities.
Experience managing omnichannel digital products, including web and native mobile applications for iOS and Android.
Demonstrated experience managing product roadmaps, backlogs, feature prioritization, and product lifecycle management.
Experience with B2C and B2B Digital Commerce and Marketing Technology platforms.
Experience in product development, UX design, and customer journey mapping.
Data-driven mindset and experience defining, tracking, and analyzing metrics and KPIs to inform product decisions.
Strong empathy for users and commitment to delivering premium customer experiences.
Working knowledge of digital commerce and eCommerce platforms.
Excellent organizational, project management, prioritization, and communication skills, including the ability to coordinate cross-functional teams and resources.
Proven ability to lead and deliver critical, enterprise-level initiatives.
Ability to set and meet long-term goals and maintain high-quality work standards.
Ability to exercise independent judgment, prioritize effectively, and execute tasks under pressure.

Nice To Haves

Experience leading customer experience (CX) transformation initiatives.
Experience supporting or delivering React Native mobile applications for iOS and Android.
Degree in Computer Science, Engineering, or a related field.
SAFe® Product Owner/Product Manager (POPM) Certification.
SAFe® Agilist Certification.
Experience with customer journey mapping, design thinking, and user-centered design methodologies.
Experience working with third-party vendors and development partners.
Experience with B2C and B2B Digital Commerce platforms.

Responsibilities

Partner with business stakeholders, engineering, UX, and marketing teams to define and execute digital product vision, strategy, and roadmaps.
Drive a customer-centric, data-driven product management approach focused on continuous improvement and measurable business outcomes.
Contribute to the Commerce Anywhere strategy and participate in developing the broader Digital Experience ecosystem.
Collaborate with business subject matter experts to identify customer needs, business opportunities, and product requirements.
Translate business objectives into user stories, features, and acceptance criteria for Agile delivery teams.
Own and maintain the product backlog, prioritization framework, release planning, and sprint objectives.
Coordinate with other Product Owners and Agile teams to identify cross-team dependencies and mitigate delivery risks.
Participate in Agile ceremonies, including sprint planning, backlog refinement, reviews, system demonstrations, and retrospectives.
Partner with QA teams and business stakeholders on User Acceptance Testing and successful product releases.
Collaborate with UX, Customer Insights, and Customer Segment leaders to conduct user research, analyze customer feedback, and identify product enhancements.
Define and communicate strategic direction and opportunities for digital platforms in collaboration with stakeholders.
Represent customer problems and business goals across multiple products.
Envision, articulate, size, and prioritize product enhancements, backlogs, sprints, and releases in Agile/Scrum workflows.
Gather insights through research, data analysis, user experience analysis and testing, competitive research, and other relevant tools; identify customer and business KPIs.
Communicate product strategy and goals to project teams and work with technology and design teams to develop features.
Manage and coordinate cross-functional teams and resources to deliver enterprise-level initiatives.