Manager, Digital Product Owner

Universal Orlando • Orlando, FL

1d

About The Position

The Global Product team drives product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities throughout the product lifecycle, including strategy, planning, definition, delivery, and implementation. The role focuses on digital product management for onsite Guest and Team Member experiences delivered through mobile or web applications.

The role works with UX/UI, technology delivery teams, Business Transformation, on-site stakeholders, and other Digital Product Managers to define product features, coordinate delivery, validate functionality, establish roadmaps and priorities, and assess the success of experience enhancements. It also develops product recommendations and ensures alignment with business objectives and the broader experience transformation vision.

The employee is expected to understand and participate in Environmental, Health & Safety responsibilities by following established UO policies, procedures, training, and team member involvement activities, and to perform other duties as assigned.

Requirements

• Bachelor’s degree required.
• At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
• Experience managing the digital experience for a consumer website and/or mobile application.
• Experience with large-scale transformation initiatives.
• Demonstrated ability to define and execute strategic initiatives.
• Experience working in an Agile technology delivery program.
• Experience defining customer journeys and digital product roadmaps.
• Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
• Experience partnering closely with a Technology Delivery team.
• Experience in stakeholder engagement and relationship building.
• Executive communication skills and ability to influence decision-making.
• Strong critical thinking and problem-solving skills, including understanding broad concepts, identifying connections and gaps, and establishing product strategies aligned with broader Guest and business strategies.
• Demonstrated analytical and technical skills, including synthesizing and analyzing product-related data from sources such as Marketing, Consumer Insights, and Industrial Engineering to evaluate product effectiveness.
• Strong communication and presentation skills, including the ability to frame options, analysis, and recommendations for senior leadership.
• Strong organizational skills and ability to balance attention to detail with agility in a fast-paced environment.
• Demonstrated ability to lead collaborative, cross-functional project teams with a wide range of stakeholders and partners.
• Experience supporting an operating environment and ensuring strategies are viable from a business perspective.
• Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply, or an equivalent combination of education and experience.

Nice To Haves

• Bachelor’s degree in Business, Technology, Digital Marketing, or Industrial Engineering preferred.
• Master’s degree preferred.

Responsibilities

• Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
• Define product features in detail, including functional and non-functional requirements.
• Support product implementation across domestic sites and capture site-specific functional requirements with on-site stakeholders.
• Facilitate product backlog grooming with the delivery scrum team.
• Define and document product user stories to enable technical design, development, and testing.
• Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
• Validate products throughout development to ensure alignment with functional requirements.
• Partner with Business Transformation to ensure product functionality aligns with operational and business capabilities.
• Represent and support the product as an ongoing subject matter expert.
• Develop an approach to measure the success of newly implemented experience enhancements and inform future product planning.
• Establish product roadmaps and coordinate with key partners on delivery and implementation timelines.
• Coordinate with other Digital Product Managers to account for product dependencies and integration points during roadmap and release planning.
• Prioritize the product backlog for release and sprint planning, including new capabilities, minor enhancements, and defect fixes.
• Evaluate Guest experience strengths and pain points to identify opportunities for new or improved experience capabilities.
• Develop product recommendations with cost, value, and experience analysis to gain approval and funding.
• Collaborate with business partners to establish product goals and objectives.
• Ensure product alignment with the holistic experience transformation vision.
• Follow established UO Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

Benefits

• Competitive compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager