Manager, Digital Product Owner

Universal Orlando•Orlando, FL

About The Position

The Global Product team drives product strategies to evolve and enhance the Guest experience across Universal Destinations & Experiences. The Manager, Digital Product Owner manages new capabilities throughout the product lifecycle, including strategy, planning, definition, delivery, and implementation. The role focuses on digital product management for the onsite Guest and Team Member experience through mobile or web applications. The position partners with UX/UI, delivery teams, domestic site stakeholders, Business Transformation, other Digital Product Managers, and business partners. It defines product features and requirements, manages the product backlog and roadmap, supports Agile delivery, validates product functionality, and measures the success of implemented experience enhancements. The role also evaluates Guest experience opportunities and develops product recommendations that align with business goals and the holistic experience transformation vision.

Requirements

Bachelor’s degree required.
At least 7 years of experience in Product Management, Digital Marketing, E-Commerce, Digital Experience Design, Industrial Engineering, Technology, or related fields.
Experience managing the digital experience for a consumer website and/or mobile app.
Experience with large-scale transformation initiatives.
Demonstrated ability to define and execute strategic initiatives.
Experience working in an Agile technology delivery program.
Experience defining customer journeys and digital product roadmaps.
Experience managing product backlogs, including feature definition, requirements, prioritization, and sprint planning.
Experience partnering closely with a Technology Delivery team.
Experience with stakeholder engagement and relationship building.
Executive communication experience and ability to influence decision-making.
Strong critical thinking and problem-solving skills, including the ability to understand broad concepts, identify connections and gaps, and establish product strategies aligned with broader vision and Guest and business strategies.
Demonstrated analytical and technical skills, including synthesizing and analyzing product-related data from sources such as Marketing, Consumer Insights, and Industrial Engineering to evaluate product effectiveness.
Strong communication and presentation skills, including the ability to influence senior leadership by clearly framing options, analysis, and recommendations.
Strong organizational skills, attention to detail, and agility in a fast-paced environment.
Demonstrated ability to lead collaborative, cross-functional project teams with diverse stakeholders and partners.
Experience supporting an operating environment and ensuring strategies are viable from a business perspective.
Excellent analytical, written, and oral communication skills, including the ability to explain complex concepts concisely and simply; equivalent combinations of education and experience are accepted.

Nice To Haves

A Bachelor’s degree in Business, Technology, Digital Marketing, or Industrial Engineering is preferred.
A Master’s degree is preferred.

Responsibilities

Partner with the UX/UI team to establish experience interactions and designs based on high-level feature requirements.
Define product features in detail, including functional and non-functional requirements.
Support product implementation across domestic sites and capture site-specific functional requirements with onsite stakeholders.
Facilitate product backlog grooming with the delivery scrum team.
Define and document product user stories to support technical design, development, and testing.
Participate in Agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
Validate the product throughout the development cycle to ensure alignment with functional requirements.
Partner with Business Transformation to align product functionality with operational and business capabilities.
Represent and support the product as its ongoing subject matter expert.
Develop an ongoing approach to measuring the success of newly implemented experience enhancements to inform future product planning.
Establish the product roadmap and coordinate with key partners on product delivery and implementation timelines.
Partner with other Digital Product Managers to account for dependencies and integration points in roadmap and release planning.
Prioritize the product backlog for releases and sprints, considering new capabilities, enhancements, and defect fixes.
Evaluate Guest experience strengths and pain points to identify opportunities for new or improved experience capabilities.
Develop product recommendations with cost, value, and experience analysis to gain approval and funding for development.
Collaborate with business partners to establish product goals and objectives.
Ensure product alignment with the holistic experience transformation vision.
Follow established Universal Orlando Environmental, Health & Safety policies, procedures, training, and team member involvement activities.
Perform other duties as assigned.