Product Operations Lead, Fleet Management

Ford • ,

1d • $86,600 - $166,200 • Remote

About The Position

Ford Pro is a global business focused on commercial customer productivity, offering vehicles, accessories, software, and services. The Ford Pro Fleet Success Team provides sales and service support to commercial fleet customers using Ford Pro commercial services. The Product Operations Lead supports assigned fleet products and services by helping customers onboard, use products effectively, and resolve issues; coordinating title and registration work; and supporting sales and product development through customer insights and sales materials.

Requirements

• High school diploma or equivalent.
• 4–5+ years of experience working for a fleet management company.
• 4–5+ years of experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members.
• Ability to identify business needs and communicate them clearly to product development teams.
• Comfort working without predefined responsibilities in a fast-paced, highly collaborative environment.
• Self-starter who can think creatively and develop solutions in evolving or undefined areas.
• Ability to advocate persuasively for solutions that serve both the customer and the business.
• Proficiency with Microsoft Office, particularly Microsoft Excel.

Nice To Haves

• Familiarity with project management software.
• Familiarity with Salesforce and Microsoft Dynamics CRM.

Responsibilities

• Coordinate and support initial and re-registration title and registration requests from dealerships and customers.
• Support customer onboarding for assigned product services, including initial setup and training.
• Provide monthly updates on new product features and functionality, and identify opportunities to educate customers about other Ford Pro products.
• Help customers maximize value from products and services by monitoring usage and providing training on underused functionality.
• Share customer usage insights, feedback, and requested functionality with the management team.
• Escalate customer concerns, track open issues, and drive them to resolution.
• Support sales efforts for the assigned product or service.
• Help develop sales and marketing materials for the assigned product or service.
• Process title and registration transactions and vehicle moves, and ensure clients are billed correctly.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized backup child care.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED