Product Operations Lead, Fleet Management

Ford Motor Company • United States,

1d • $86,600 - $166,200 • Remote

About The Position

Ford Pro is a global business focused on commercial customer productivity, providing work-ready vehicles, accessories, and services supported by technology. The Ford Pro Fleet Success Team provides sales and service support to commercial fleet customers purchasing commercial fleet software and services. The Product Operations Lead supports customers using an assigned product or service, helps them onboard and maximize its value, coordinates title and registration work, and shares customer insights with management and product development. The position also supports sales and marketing efforts for the assigned product or service.

Requirements

• High school diploma or equivalent.
• 4–5+ years of experience working for a fleet management company.
• 4–5+ years of experience in U.S. title and registration work.
• Prior sales experience with dealers and/or commercial fleet customers.
• Strong interpersonal and communication skills, with the ability to build client relationships and collaborate effectively with sales team members.
• Ability to identify business needs and communicate them clearly to product development teams.
• Comfort working without predefined responsibilities in a fast-paced, highly collaborative environment.
• Self-starter who can think creatively and develop solutions in evolving or undefined areas.
• Ability to advocate persuasively for solutions that serve both the customer and the business.
• Proficiency with Microsoft Office, particularly Microsoft Excel.
• Must be legally authorized to work in the United States; employment eligibility verification is required at hire.

Nice To Haves

• Familiarity with project management software.
• Familiarity with Salesforce and Microsoft Dynamics CRM.

Responsibilities

• Coordinate and support dealership and customer title and registration requests, including initial requests and re-registrations.
• Support customer onboarding for assigned product services, including initial setup and training.
• Provide monthly updates about new product features or functionality and identify opportunities to educate customers about other Ford Pro products.
• Help customers maximize the value of products and services by monitoring usage and offering training on underused functionality.
• Provide management with insights about how customers use the assigned product, including what they like, what they dislike, and functionality that could help them manage their fleets.
• Escalate customer concerns, track open customer issues, and drive them to resolution.
• Support sales efforts for the assigned product or service.
• Help develop sales and marketing materials for the assigned product or service.
• Process title and registration transactions and vehicle moves, and ensure clients are billed correctly.

Benefits

• Immediate medical, dental, vision, and prescription drug coverage.
• Paid parental leave, new parent ramp-up programs, and subsidized backup childcare.
• Family-building benefits, including adoption and surrogacy expense reimbursement and fertility treatments.
• Vehicle discount program for employees and family members, and management leases.
• Tuition assistance.
• Employee resource groups.
• Paid time off for individual and team community service.
• Vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED