Product Manager - Omni Services

Staples Inc.•Framingham, MA

6h•$89,000 - $121,000

About The Position

The Product Manager – Omni Services is responsible for defining product priorities, managing the product backlog, and translating customer and business needs into actionable product requirements. The role collaborates with cross-functional teams to develop and enhance digital products and capabilities that improve customer experience and deliver measurable business results. Using customer insights, analytics, market trends, and business priorities, the Product Manager drives roadmap execution, influences stakeholders, solves complex challenges, and supports innovation across Staples’ digital platforms, including opportunities to leverage AI-enabled tools and capabilities. The position is part of Staples’ eCommerce team, which delivers customer-centric experiences across mobile, desktop, and app platforms. The team works with sales, merchandising, finance, logistics, and technology to provide a holistic digital experience and grow profitable results.

Requirements

Bachelor’s degree in Business, Technology, Product Management, Information Systems, Computer Science, Marketing, Engineering, a related field, or equivalent professional experience.
5+ years of product management experience focused on digital products or eCommerce platforms.
Experience managing product backlogs, user stories, requirements, acceptance criteria, and feature prioritization.
Experience delivering digital products in partnership with engineering, UX, analytics, data science, or other technical teams.
Proven experience managing products through the full lifecycle, from concept through launch and continuous improvement.
Experience using customer insights, analytics, KPIs, OKRs, and performance metrics to drive product decisions.
Strong experience managing multiple stakeholders, priorities, dependencies, and cross-functional initiatives.
Experience creating product documentation, roadmap updates, business cases, and stakeholder communications.
Strong analytical and quantitative skills with a data-driven approach to decision-making.
Comprehensive understanding and practical application of Agile methodologies, tools, and frameworks.
Strong communication and stakeholder management skills, including the ability to influence technical and non-technical audiences.
Ability to thrive in a fast-paced environment while managing multiple priorities and competing business needs.
Strong collaboration skills and experience leading cross-functional initiatives without direct authority.
Passion for creating customer-focused digital experiences and continuously improving product performance.
Agile mindset and ability to adapt quickly to changing business priorities.
Leadership and mentoring capabilities with a commitment to developing others.
Curiosity and practical experience leveraging AI tools to enhance productivity and product outcomes.
Strong understanding of omni-channel retail journeys, including BOPIS, in-store service scheduling, and integrations connecting digital checkout to store operations.

Nice To Haves

Master’s degree in a related field.
Agile certifications such as Certified Scrum Master (CSM), SAFe Agilist, PMI-ACP, or similar credentials.
Product management certifications such as AIPMM Certified Product Manager.
Experience managing products across desktop, mobile, app, or eCommerce platforms.
Experience with A/B testing, experimentation, conversion optimization, and customer journey analysis.
Experience working with AI/ML-enabled products, personalization, automation, recommendations, search, or other data-driven capabilities.
Experience partnering with data science and engineering teams to define success metrics, validate solutions, and drive continuous improvement.
Experience using AI productivity tools to support product discovery, analysis, backlog management, and stakeholder communication.
Experience working in B2B, commercial eCommerce, retail, supply chain, office products, or related industries.
Experience integrating retail services into eCommerce or checkout ecosystems, including assortment setup, date/time selection flows, and store fulfillment capabilities.
Solid technical acumen, including familiarity with order management system concepts and the data required to integrate with retail partners and store workflows.

Responsibilities

Define, prioritize, and manage the product backlog for assigned digital products, platforms, and capabilities.
Collaborate with business leaders and stakeholders to align product priorities with customer needs, digital strategy, and business objectives.
Translate customer insights, analytics, market trends, and stakeholder feedback into user stories, requirements, acceptance criteria, and product recommendations.
Serve as a key liaison between business partners, engineering teams, UX, analytics, data science, and external vendors.
Prioritize enhancements, defects, technical work, and feature development based on customer value, business impact, team capacity, and delivery timelines.
Partner with engineering and UX teams throughout Agile ceremonies, including backlog refinement, sprint planning, testing, product reviews, and release readiness.
Monitor product performance through KPIs, OKRs, customer feedback, and digital analytics to identify optimization opportunities.
Drive discovery, experimentation, and continuous improvement efforts that enhance product performance and customer experience.
Anticipate, manage, and resolve product issues, dependencies, and risks while ensuring successful delivery outcomes.
Utilize AI productivity tools and partner with technical teams to evaluate AI/ML-enabled opportunities that improve customer experiences, operational efficiency, and decision-making.
Mentor and support less experienced team members by sharing product management best practices and Agile expertise.