Product Manager (Solutions & Services)

Ralliant • Village of Fairport, NY

1d

About The Position

Qualitrol is seeking a Product Manager to own the product lifecycle for enterprise software while expanding the portfolio into integrated solutions and services. The role brings hardware, software, analytics, and services together into cohesive offerings that deliver measurable customer outcomes, create recurring value, and drive annual recurring revenue growth. The Product Manager will connect Qualitrol’s monitoring portfolio into standard solution packages and shape commercial models for digital and service-based offerings.

The position is based in Fairport, New York, and involves working across product, engineering, sales, marketing, and customer teams. It includes responsibility for product strategy and roadmaps, solution packaging and monetization, customer discovery, integration and architecture decisions, and customer onboarding and value realization. Travel may be required up to 50% at times for sales visits, customer discovery, deployments, and events.

Requirements

• Bachelor of Science degree or equivalent in Engineering, Computer Science, or a related field.
• At least 5 years of product management experience in digital services management, enterprise software, or integrated hardware/software solutions for industrial or utility software.
• Demonstrated success launching SaaS offerings and building recurring services such as onboarding, managed services, premium support, or training.
• Strong commercial skills in pricing and packaging, business cases, win/loss analysis, and sales enablement.
• Hands-on familiarity with the utility ecosystem, including asset health, protection and control, condition monitoring, and maintenance workflows for transformers, generators, breakers, switchgear, and cables.
• Technical fluency with cloud platforms, data pipelines, telemetry, APIs, role-based security, and basic AI/analytics concepts.
• Comfort working with power utility standards and enterprise constraints, including air-gapped networks, change control, cybersecurity reviews, and data residency.
• Exceptional communication skills, including the ability to communicate from customer-site stakeholders to the C-suite and present clear, data-supported narratives.

Nice To Haves

• Experience with Qualitrol or adjacent solution providers in utility transmission, distribution, or generation markets.
• Experience with immersive voice-of-customer techniques and cultures.
• Experience in digital transformation or service incubation.
• Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, and enterprise integrations such as EAM/CMMS (e.g., Maximo or SAP) and APM.
• Background in reliability engineering, predictive maintenance, or grid operations.
• Knowledge of cybersecurity and compliance for cloud services.
• Exposure to NERC CIP-aligned security practices and/or SOC 2 readiness.

Responsibilities

• Define and maintain the vision, strategy, and multigenerational roadmap for enterprise software and integrated solutions and services, aligned with business objectives and ARR growth.
• Translate market and customer insights into jobs to be done that enhance asset coverage, intelligence, and scalability.
• Collaborate with Product Owners on backlog prioritization, feature definition, and Agile delivery.
• Own solution packaging, pricing, and monetization strategies, including integrated hardware/software offerings, tiered SaaS, services bundles, and outcome-based offers.
• Partner with Sales and Marketing to develop go-to-market plans, enablement collateral, and value narratives for utilities and OEM partners.
• Establish services KPIs, including ARR/MRR, adoption, reliability, NRR, time-to-value, and services attach rate, and maintain an operating rhythm for roadmap and release governance.
• Enable voice-of-customer discovery techniques and frameworks, including lighthouse and beta programs and a “follow me home” culture with strategic customer accounts.
• Own key integration and architecture decisions across cloud, data platforms, and edge systems, ensuring alignment with utility standards and cybersecurity requirements.
• Create implementation blueprints and customer success plans for onboarding, adoption, and value realization.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level