Product Manager (Solutions & Services)

Ralliant•Fairport, NY

1d•$104,300 - $193,700

About The Position

Qualitrol is expanding from product leadership into digital services innovation. The Product Manager – Solutions & Services will own the product lifecycle for enterprise software while expanding into integrated solutions and services that combine hardware, software, analytics, and services to deliver measurable customer outcomes. The role leads strategy and adoption for offerings that create recurring value and drive ARR growth. The position connects Qualitrol’s monitoring portfolio into standard solution packages, such as advanced monitoring hardware and enterprise software, and helps shape commercial models for digital and service-based offerings. The role works across Product, Sales, Marketing, customers, and partners, and makes key integration and architecture decisions involving cloud, data platforms, and edge systems.

Requirements

Bachelor’s degree or equivalent in Engineering, Computer Science, or a related field.
At least 5 years of product management experience in digital services management, enterprise software, or integrated hardware/software solutions for industrial or utility software.
Demonstrated success launching SaaS offerings and building recurring services such as onboarding, managed services, premium support, and training.
Commercial skills in pricing and packaging, business cases, win/loss analysis, and sales enablement.
Hands-on familiarity with the utility ecosystem, including asset health, protection and control, condition monitoring, and maintenance workflows for transformers, generators, breakers, switchgear, and cables.
Technical fluency in cloud platforms, data pipelines, telemetry, APIs, role-based security, and basic AI/analytics concepts.
Comfort working with power utility standards and enterprise constraints, including air-gapped networks, change control, cybersecurity reviews, and data residency.
Exceptional communication skills, including the ability to communicate with customer-site teams and C-suite audiences and present clear, data-driven narratives.

Nice To Haves

Experience with Qualitrol or adjacent solution providers in Utility T&D or Generation markets.
Experience with immersive voice-of-customer techniques and cultures.
Experience in digital transformation or service incubation.
Knowledge of IEC 61850, DNP3, OPC UA, PI/OSIsoft, and enterprise integrations such as EAM/CMMS (including Maximo/SAP) and APM.
Background in reliability engineering, predictive maintenance, or grid operations.
Knowledge of cybersecurity and compliance for cloud services.
Exposure to NERC CIP-aligned security practices and/or SOC 2 readiness.

Responsibilities

Define and maintain the vision, strategy, and multi-generation roadmap for enterprise software and integrated solutions and services, aligned with business objectives and ARR growth.
Translate market and customer insights into jobs to be done that enhance asset coverage, intelligence, and scalability.
Collaborate with Product Owners on backlog prioritization, feature definition, and Agile delivery.
Own solution packaging, pricing, and monetization strategies for integrated hardware/software offerings, tiered SaaS, services bundles, and outcome-based offers.
Partner with Sales and Marketing on go-to-market plans, enablement collateral, and value narratives for utilities and OEM partners.
Establish services KPIs, including ARR/MRR, adoption, reliability, NRR, time-to-value, and services attach rate, and run roadmap and release governance.
Enable voice-of-customer discovery, lighthouse and beta programs, and a “follow me home” culture with strategic customer accounts.
Own integration and architecture decisions across cloud, data platforms, and edge systems, aligning with utility standards and cybersecurity requirements.
Create implementation blueprints and customer success plans for onboarding, adoption, and value realization.