Product Manager, Services

Thermo Fisher Scientific • Plainville, MA

6d • Onsite

About The Position

The Product Manager, Bioprocess Design Center Services is responsible for developing, commercializing, and managing the lifecycle of service offerings delivered through the Bioprocess Design Center. The role connects customer needs, technical innovation, and commercial execution to create differentiated, scalable, and commercially successful services. It partners with the Bioprocess Design Center’s innovation and technical teams and with Commercial, Marketing, Finance, Quality, Legal, Customer Service, Operations, and other functions to advance service concepts from customer insight through stage-gate development, launch, and ongoing portfolio management.

The Product Manager develops customer and market strategies, leads go-to-market execution, and owns the commercial framework and operational requirements for on-market offerings. The position also develops business cases, financial models, forecasts, and pricing recommendations; monitors portfolio performance; and leads cross-functional initiatives. Success is measured by service development and launch, progression from customer need to commercialization, adoption and revenue, operational readiness, customer satisfaction, and effective cross-functional collaboration.

Requirements

• Bachelor’s degree in Biology, Chemistry, Biochemistry, Chemical Engineering, Biotechnology, Business, Marketing, or another relevant scientific or business discipline.
• At least 5 years of experience in product management, product marketing, commercialization, market development, services, or a related commercial role.
• Demonstrated experience developing and launching new products, services, or customer solutions.
• Experience with product lifecycle management and stage-gate development processes.
• Experience conducting Voice of Customer research and translating customer needs into product or service requirements.
• Experience developing value propositions, customer segmentation, positioning, and go-to-market strategies.
• Experience working directly with customers and commercial teams.
• Experience leading cross-functional initiatives in a complex, matrixed organization.
• Strong customer orientation and ability to understand complex scientific and technical workflows and translate them into differentiated commercial offerings.
• Commercial mindset and ability to connect customer needs, technical capabilities, and business value.
• Strong product and project management skills, including managing multiple initiatives from concept through commercialization.
• Ability to communicate complex technical capabilities in customer-relevant terms.
• Strong analytical skills, including market analysis, financial modeling, forecasting, pricing, and business case development.
• Ability to influence and drive accountability across cross-functional teams without direct authority.
• Excellent written and verbal communication skills for engaging technical experts, commercial teams, customers, and senior leaders.
• Self-starter able to create structure in a developing environment, establish processes, and work with limited supervision.
• Strong attention to detail and commitment to scalable, repeatable processes and customer experiences.

Nice To Haves

• MBA or advanced scientific or business degree.
• Experience in life sciences, biotechnology, biopharmaceutical development or manufacturing, or bioprocessing.
• Knowledge of upstream and/or downstream bioprocessing workflows.
• Familiarity with biopharmaceutical development and manufacturing processes and cGMP environments.

Responsibilities

• Manage the end-to-end lifecycle of Bioprocess Design Center service offerings, from identifying market and customer needs through development, commercialization, launch, and optimization.
• Partner with innovation and technical teams to translate technical capabilities and customer needs into well-defined, scalable service offerings.
• Lead commercial elements of stage-gate development, including Voice of Customer research, market assessment, customer requirements, value propositions, business cases, pricing strategy, launch requirements, and commercial readiness.
• Define service offering requirements and ensure documentation and processes support consistent customer delivery.
• Develop and maintain the service portfolio roadmap, identifying new offerings, enhancements, and portfolio optimization opportunities.
• Research biotech and biopharma customer workflows, unmet needs, buying behaviors, and decision criteria through customer engagement, Voice of Customer research, and commercial-team partnerships.
• Define customer and market segments and identify priority segments, applications, and use cases.
• Develop value propositions, positioning, and messaging for service offerings.
• Conduct market and competitive assessments to identify trends, unmet needs, differentiation opportunities, and potential services.
• Translate customer insights into actionable requirements and recommendations for technical and commercial teams.
• Lead go-to-market strategy and execution for new and existing service offerings.
• Develop launch plans with Marketing, Commercial, and technical teams, including positioning, pricing, sales enablement, customer collateral, training, and launch communications.
• Partner with regional and global commercial teams to build awareness, generate demand, and support customer adoption.
• Develop tools and training to help sales and technical teams identify opportunities, communicate value, and position services.
• Engage directly with customers and commercial teams to support strategic opportunities and gather feedback.
• Establish and track service KPIs, including pipeline, adoption, conversion, revenue, customer satisfaction, and commercial performance.
• Own the commercial framework and requirements for on-market offerings so they can be consistently positioned, sold, initiated, delivered, and supported.
• Develop and maintain the service project intake process, including customer qualification, project information, scope definition, and handoffs between commercial and technical teams.
• Partner with technical, Quality, Legal, and other teams to establish standardized project release packages and customer deliverables.
• Establish requirements and governance for customer project documentation, including data management and retention policies, with relevant stakeholders.
• Identify opportunities to improve service delivery, customer experience, scalability, and operational efficiency.
• Gather post-delivery feedback from customers and commercial and technical teams, and use it to improve offerings and roadmap priorities.
• Develop business cases, financial models, forecasts, and pricing recommendations for portfolio investment and commercialization decisions.
• Monitor portfolio performance and recommend improvements to adoption, customer value, revenue, profitability, and effectiveness.
• Lead cross-functional teams and influence stakeholders across Innovation, R&D/Technical, Commercial, Marketing, Finance, Quality, Legal, Customer Service, and Operations.
• Serve as a primary product management interface between the Bioprocess Design Center technical organization and commercial teams.
• Champion the voice of the customer throughout service development and lifecycle management.

Benefits

• Variable annual bonus based on company, team, and/or individual performance, in accordance with company policy.
• Choice of national medical and dental plans and a national vision plan, including health incentive programs.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
• Accident and life insurance, and short- and long-term disability in accordance with company policy.
• Competitive 401(k) U.S. retirement savings plan.
• Employees’ Stock Purchase Plan (ESPP), with eligible colleagues able to purchase company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level