Product Manager, Client Services

RVO Health•Charlotte, NC

21h•$80,000 - $100,000•Hybrid

About The Position

RVO Health is seeking a Product Manager to join its Healthcare Client Services team and own the product relationship with one of its largest health system partners. The role owns the client’s product roadmap, backlog, and sprint planning with a dedicated engineering team, and serves as the day-to-day product contact for the client and internal teams. The Product Manager presents roadmap and release updates to client stakeholders and internal and external leadership. The role focuses on healthcare professional research features that help users find and select providers. It involves improving the user experience and ensuring that the platform provides accurate, reliable, and comprehensive information. The Product Manager works hands-on with data, analyzing call-center and digital-funnel performance, monitoring site performance, and measuring the impact of product releases. The position is based at the Fort Mill, South Carolina office Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Within the first 6–12 months, the Product Manager is expected to own the client roadmap and sprint process end to end, become a trusted product contact leading partner updates and quarterly business reviews, deliver measurable improvements to call-center and digital-funnel performance, establish a reliable intake and prioritization process, and document a point of view on the product’s direction 12 months ahead. The role also uses AI tools to improve analysis, documentation, and backlog management.

Requirements

Proven experience as a Product Manager, preferably in healthcare or technology, working with an agile engineering team to implement product features.
Strong understanding of the healthcare landscape, including healthcare professional types, specialties, and patient needs.
Excellent problem-solving, organizational, and analytical skills, including the ability to evolve product strategy based on research, data, and industry trends.
Familiarity with user research methodologies, data analysis, and agile development practices.
Excellent communication and collaboration skills for working effectively with cross-functional teams.
Ability to build a business case and defend it to stakeholders using data.
Passion for creating user-centric products that provide value and improve people's lives.
Ability to prioritize and manage multiple projects simultaneously, meet deadlines, and deliver high-quality results.
Self-starter able to work with real partner and account exposure and operate with minimal day-to-day management support.

Nice To Haves

Bachelor's degree in Business, Computer Science, or a related field.

Responsibilities

Collaborate with engineers, designers, data analysts, and healthcare experts to define and execute product strategy for healthcare professional research on the platform.
Conduct market research and analysis to understand user needs, behaviors, and pain points related to finding and selecting healthcare professionals.
Define and prioritize product features and enhancements based on user research, feedback, and business objectives.
Develop and maintain knowledge of the healthcare industry, including healthcare professional types, specialties, and certifications.
Work with data teams to ensure healthcare professional data on the platform is accurate, complete, and relevant.
Conduct user testing, gather feedback, and iterate to improve healthcare professional research features.
Collaborate with marketing and communications teams to promote and communicate the value and capabilities of healthcare professional research tools.
Stay informed about industry trends, regulatory changes, and user expectations to help keep the platform competitive and compliant.
Monitor key performance metrics and make data-driven recommendations for improvements.
Own the client’s product roadmap, backlog, and sprint planning with engineering, developing priorities in coordination with product leadership and taking increasing ownership of setting them.
Serve as the day-to-day product contact for the client and internal teams, and present roadmap and release updates to client stakeholders.
Use AI tools to improve analysis, documentation, and backlog management.
Analyze call-center and digital-funnel performance and deliver measurable improvements.
Run an intake and prioritization process relied upon by the client and internal teams.
Present product updates in partner meetings and quarterly business reviews.