Product Manager, Therapy Services Operations
About The Position
As part of Vantive’s global Digital Enterprise team, this role supports strategic initiatives for the innovation, launch, and global scale-up of digital-enabled Success Services. The position is responsible for project management, operational planning, cross-functional coordination, and implementation activities that enable successful deployment and long-term sustainability of service offerings. Working with Product Management, Commercial, Operations, Medical, Legal, Regulatory, Quality, and Technology teams, the role translates strategic priorities into executable plans, ensures launch readiness, and supports the development of scalable operating models. It also establishes and manages processes that enable services to transition from innovation and launch into steady-state operations. The position is based in Deerfield with a hybrid or remote work arrangement. Travel of 5–10% is required as needed to support global initiatives and stakeholder engagement.
Requirements
- Bachelor’s degree in Business, Engineering, Healthcare Administration, Information Systems, or a related field.
- At least 5 years of experience in project management, product operations, digital health, service operations, or related functions.
- Demonstrated experience leading complex cross-functional programs in a global environment.
- Experience launching and scaling products, services, or customer success programs.
- Strong understanding of operational processes, governance, and organizational design.
- Excellent stakeholder management, communication, and influencing skills.
- Strong analytical, problem-solving, and project management capabilities.
Nice To Haves
- Experience in healthcare, medical devices, digital health, or connected care solutions.
- Experience developing operating models and sustaining product organizations.
- Knowledge of Agile, Product Management, and Change Management methodologies.
- PMP, PgMP, Agile, Scrum, or equivalent certification.
- Experience working with globally distributed teams and regional markets.
Responsibilities
- Manage cross-functional programs supporting Success Services innovation, pilot execution, launch preparation, and scale-up.
- Develop and maintain project plans, timelines, risk registers, issue logs, and stakeholder communications.
- Coordinate global and regional teams to align activities and deliver program milestones on time.
- Support governance processes, leadership reviews, and decision-making forums by preparing program updates and recommendations.
- Track progress against objectives and escalate risks, dependencies, and resource constraints.
- Support operational readiness planning for service launches and market expansions.
- Coordinate development of launch playbooks, implementation frameworks, training materials, operational procedures, and support documentation with service teams and customer success.
- Partner with regional stakeholders to facilitate service deployment and adoption in alignment with global standards.
- Monitor launch performance and collect feedback to identify process improvements and optimization opportunities.
- Standardize operational workflows and best practices for scalable service delivery.
- Develop and maintain processes for service lifecycle management, enhancements, governance, issue resolution, and operational support.
- Coordinate transitions from development and launch teams to ongoing operational ownership.
- Support prioritization and management of post-launch enhancements and continuous improvement initiatives.
- Facilitate cross-functional collaboration to address operational, technical, and business requirements.
- Develop and maintain dashboards, KPIs, and reporting to monitor service performance, adoption, operational effectiveness, and customer outcomes.
- Analyze program and operational data to identify trends, risks, and improvement opportunities.
- Support business case development, impact assessments, and value measurement.
- Drive continuous improvement to enhance scalability, efficiency, and customer experience.
- Build working relationships across Product, Commercial, Operations, Technology, Legal, Medical, and Quality teams.
- Facilitate cross-functional meetings, working sessions, and stakeholder communications.
- Promote operational discipline, transparency, and execution excellence across initiatives.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Basic life, accident, short-term disability, long-term disability, and business travel accident insurance.
- 401(k) retirement savings plan through the Aon Pooled Employer Plan.
- Flexible Spending Accounts.
- Educational assistance programs.
- Paid holidays.
- Paid time off ranging from 20 to 35 days based on length of service.
- Family and medical leaves of absence.
- Paid parental leave.
- Commuting benefits.
- Employee Discount Program.
- Employee Assistance Program (EAP).
- Childcare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
