Senior Product Manager, Services
About The Position
The Senior Product Manager, Services will grow Jabra’s services portfolio and own the roadmap for current service offers while identifying new opportunities. The role shapes revenue-generating services across Jabra’s headset and video portfolio, from concept and business case through global launch and adoption. The portfolio includes service plans, extended warranties, and premium support offerings that help enterprise customers deploy, manage, and maximize the value of Jabra solutions. The role is part of Jabra’s Services Product Management team, a small, experienced team building the services business as a strategic growth area. The Senior Product Manager works with product, engineering, sales, channel, support, marketing, and operations colleagues worldwide. The position is remote in North America; GN encourages flexible work and in-person collaboration when appropriate.
Requirements
- Experience in product management or offering management within B2B technology, services, support plans, or subscription-based solutions.
- Experience taking a new offer from concept through business case and launch, and managing its ongoing lifecycle.
- Understanding of recurring-revenue models, service levels, and lifecycle or support services.
- Clear communication with customers, sales teams, and channel partners, including positioning, demonstrations, and commercial storytelling.
- Ability to work with cross-functional stakeholders and align engineering, sales, support, and operations teams without direct authority.
Nice To Haves
- Experience with collaboration technology, including video conferencing, headsets, or the Microsoft Teams and Zoom ecosystems.
- Experience with enterprise IT or facilities buying processes, indirect sales channels, and global markets.
Responsibilities
- Build and maintain the roadmap for revenue-generating services, including service plans, extended warranties, and premium service tiers across video and headset portfolios.
- Define service offers, target customers, included capabilities, and market differentiation.
- Shape the balance between baseline service capabilities and paid plans to support a consistent customer experience.
- Develop and deliver plans to increase service adoption, attachment, renewals, and revenue.
- Use customer feedback, adoption data, renewal insights, and market trends to improve, expand, or retire offers.
- Conduct market research, customer and partner interviews, and competitor analysis to develop service concepts and business cases.
- Prepare sales, pre-sales, and channel partners to position and sell service offers.
- Align cross-functional teams for successful launches.
Benefits
- Discretionary bonus for active employees as of fiscal year-end.
- Flexible work whenever possible.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
