Senior Product Manager (Hospice Services)

AlayaCare

10d•Hybrid

About The Position

AlayaCare is seeking a Senior Product Manager for Hospice Services to join its Platform division. Reporting to the Director of Product Management, this role leads product strategy, discovery, and design for the US Hospice market. The position shapes the product roadmap and vision and delivers polished, scalable experiences that address complex requirements and cross-functional dependencies. As a senior team member, the role requires strong product judgment, systems thinking, and leadership across engineering, design, and business partners. The Senior Product Manager uses AI-assisted tools and workflows to accelerate prototyping, improve specifications, and raise the quality of product discovery and development. The role also mentors peers, contributes to team-wide standards, and helps evolve the organization’s product-building practices. The position is based in Montreal and follows a hybrid model requiring attendance at the office two set collaboration days per week.

Requirements

Bachelor’s degree in UX/Interaction Design, HCI, Computer Science, Business, or a related field.
6–8 years of combined product management experience, with demonstrated ownership across both disciplines in a B2B SaaS environment.
Deep knowledge of the US Hospice market, including requirements expected of a marketable Hospice EMR.
Ability to prototype and visualize solutions and to gather, interpret, and synthesize qualitative customer feedback into product and experience decisions.
Fluency in design and prototyping tools and product analytics platforms such as Amplitude or Mixpanel.
Demonstrated experience with AI-assisted tools such as Cursor, Figma AI, or AI prototyping aids, or a strong demonstrated ability to rapidly adopt them in discovery, prototyping, and delivery.
Ability to write precise product specifications, including domain models, acceptance criteria, guard rails, and non-functional requirements for complex AI-assisted development contexts.
Proven ability to independently lead end-to-end product discovery and design, from problem framing through post-launch iteration.
Strong product judgment and advanced problem-solving skills in high-ambiguity, high-complexity situations.
Excellent communication skills and ability to explain complex product and design decisions to technical and non-technical audiences and influence without authority.
Experience mentoring junior product managers, with evidence of improving team capability over time.
Ability to analyze trends in AI, automation, and UX and translate them into grounded, actionable product investments.

Nice To Haves

Experience in home health, homecare, healthcare, or medical devices.
Bilingual proficiency in French and English.
Prior contribution to, or strategic ownership of, a design system at the component or pattern level.

Responsibilities

Lead the product vision and roadmap for the US Hospice market, connecting user needs, business goals, market context, platform reusability, and technical feasibility.
Drive end-to-end product discovery, including problem framing, customer research, hypothesis testing, concept design, and solution validation.
Own the design process from journey mapping and information architecture through interaction and visual design and handoff.
Translate validated concepts into structured specifications, including market and domain models, acceptance criteria, guard rails, and non-functional requirements.
Create lightweight prototypes, such as prompt flows and interactive wireframes, using AI-assisted tools to validate problem-solution fit.
Partner with engineering to define quality and acceptance standards for AI-assisted features, including usability, performance, and reliability expectations.
Define KPIs and leading indicators for product performance, user experience quality, and delivery health, and use analytics, feedback, and AI-generated insights to refine the domain.
Set priorities and recommend trade-offs across competing initiatives, making decision rationale clear to stakeholders and leadership.
Monitor competitive solutions, AI-assisted development patterns, and emerging UX practices, translating relevant trends into pragmatic product investments.
Serve as the primary product contact for stakeholders, partners, and customers in the domain and influence cross-team roadmap decisions.
Drive release readiness and post-release learning, ensuring shipped experiences meet quality, usability, and value expectations and that learnings inform future direction.
Mentor and develop Associate and Intermediate team members through design reviews, structured feedback, and example-setting.
Contribute to and evolve the AlayaCare design system by establishing scalable patterns, principles, and documentation.
Apply systems thinking to problems spanning domains or teams.
Create internal documentation, demos, and training to help cross-functional teams use shared design patterns and AI-assisted workflows.