Technical Services Product Manager

Pax8

1d•$125,000 - $140,000•Remote

About The Position

Pax8 is hiring a Product Manager for Technical Services, its internal IT organization. The role brings product management practices to a broad and evolving internal technology environment, rather than managing a commercial software product or supporting software engineering teams building customer-facing software. The Product Manager will work with technical specialists and business stakeholders to understand internal customer needs, establish clear roadmaps, and help teams prioritize work that delivers the greatest business value and aligns with Pax8's strategy. The position connects business goals, customer needs, technical realities, and team capacity. It requires balancing strategic roadmap work with urgent requests, translating desired outcomes into clear product work, and communicating priorities, progress, capacity, and delivery expectations. The role also uses AI-enabled tools to improve workflows and reduce lower-value administrative work, creating more capacity for customer conversations, strategic thinking, and informed decisions. This is a remote role for candidates working across the USA. Applicants must have valid authorization to work in the USA. The listed salary range is $125,000–$140,000 USD. Pax8 describes opportunities for professional growth, including access to an internal development hub, Learning & Development trainers, AI-powered tools, mentors, and cross-continent collaboration.

Requirements

Substantial product management expertise, including turning complex customer or business needs into clear priorities and roadmaps.
Proven roadmap ownership, including connecting initiatives to broader business strategy and desired outcomes.
Strong business judgment when balancing high demand against limited team capacity.
Excellent influencing and negotiation skills, including the ability to have constructive conversations when the answer is “not yet” or “no.”
Demonstrated stakeholder management and the ability to communicate effectively across functions and organizational levels.
Practical understanding of Agile ways of working, including managing and continually refining backlogs.
Strong analytical and problem-solving skills, with the ability to create clarity in ambiguous or rapidly changing situations.
Technical fluency sufficient to collaborate credibly with technical specialists without owning or dictating the solution.
Experience with product workflow platforms such as Jira, or the ability to become productive with them quickly.
Valid right to work in the USA.

Nice To Haves

Curiosity about AI-enabled ways of working, especially how AI can create capacity for strategic thinking and stronger customer relationships.

Responsibilities

Develop actionable technology roadmaps that connect business goals, internal customer needs, technical realities, and company strategy.
Prioritize competing internal technology requests based on business value and available team capacity.
Build relationships with senior leaders, stakeholders, and people who use internal technology; understand their challenges and represent their needs in Technical Services priorities.
Balance planned strategic work with urgent and unexpected IT needs without allowing every interruption to displace roadmap priorities.
Translate desired business outcomes into product work, including backlogs, user stories, and epics, while allowing technical teams to determine the solutions.
Use roadmaps, metrics, and clear communication to provide visibility into progress, capacity, priorities, and realistic delivery expectations.
Use AI-enabled tools thoughtfully to improve product workflows and reduce lower-value administrative work, creating capacity for strategic thinking and customer relationships.
Help the organization make informed decisions about technology investment and strengthen collaboration between the business and Technical Services.

Benefits

401(k) with company match
Medical insurance coverage
Dental insurance coverage
Vision insurance coverage
Employee Assistance Program (EAP)
Employer-paid life, AD&D, short-term disability, and long-term disability insurance
Flexible Open PTO
Paid sick leave
Paid parental leave
RTD EcoPass for eligible Colorado-based employees
Access to an internal development hub, Learning & Development trainers, AI-powered tools, mentors, and cross-continent collaboration