Product Manager (Platform)

Hexmodal Technologies • New York City, NY

2d • Onsite

About The Position

Hexmodal is seeking a Senior Product Manager to own its application end to end. The application is the software surface where customers use Hexmodal products. The role will establish and operate discovery, customer feedback, and roadmap processes, working closely with the Application Lead to balance customer needs, product changes, and engineering work required to scale. Product-line PMs will own focused roadmaps spanning hardware, firmware, and application features; this role will prioritize their application requirements alongside cross-product-line application features such as permissions, alerts, UI, and integrations.

As the first dedicated PM for the application, you will build its discovery, feedback, and roadmap practices from scratch. You will speak directly with customers, work with support and customer success teams, and turn customer interactions into measurable insights. You will serve as the company's application subject matter expert, establish proactive processes, and maintain a coherent application experience across device suites. Over time, the role will expand to ownership of application strategy and engagement and retention outcomes.

The position reports to the Director of Product and is embedded with the application engineering team. It is based in Hexmodal's NYC office. Hexmodal builds smart devices and software that help facilities teams automate compliance testing, monitoring, and documentation, and supports more than 180 health systems across 48 states.

Requirements

• At least 5 years of product management experience with B2B SaaS or software platforms, including ownership of a software surface serving multiple stakeholders or product lines.
• Prior startup experience at a Series A, B, or C company; experience operating as an early PM and building product-function processes from the ground up.
• Experience owning a software product used at scale, with thousands of customers, daily-use workflows, retention stakes, and a difficult technical foundation.
• Evidence-based judgment under pressure; ability to defend strategic decisions, decline requests when appropriate, and change position when evidence changes.
• Strong customer discovery skills, including conducting needfinding interviews, synthesizing findings, and converting them into prioritized roadmap decisions.
• Hands-on, resourceful approach to research, including booking interviews, running sessions, and writing synthesis without relying on a research team or mature analytics stack.
• Technical fluency to discuss APIs, data models, device configurations, uplinks and downlinks, and release constraints with engineers, while learning quickly.
• Hands-on data skills and AI fluency, including the ability to pull data, build dashboards, use BI tools, Git, and AI assistants, and independently reason about findings.
• Experience instrumenting a product and defining activation and engagement metrics.
• Ability to manage stakeholders across peer PMs, explain prioritization transparently, and maintain trust when requests are not prioritized.
• Ability to design clear processes, improve them over time, and remain agile.
• Exceptional written communication, including actionable PRDs, roadmap documentation, and meeting notes.
• Strong prioritization and project management skills, with the ability to defend how the team spends its time.
• Ownership mindset and willingness to see problems through to customer outcomes beyond the PRD, release, or escalation.
• Ability to work through ambiguity, think creatively, and roll up sleeves.
• BA/BS degree or equivalent practical experience.

Nice To Haves

• Platform product management experience at a multi-product company, owning a shared surface while line or feature PMs owned verticals.
• IoT or connected-device experience, including understanding firmware constraints, device configuration, and data from hardware in the field.
• Experience in regulated or compliance-driven domains such as life safety, healthcare, or cold chain.
• Product analytics experience with tools such as Amplitude or Mixpanel, event taxonomy design, and experimentation.
• Design collaboration or UX research background, including experience working in a product trio with engineering and design.
• Experience with LoRaWAN or other LPWAN connectivity, or products built on device fleets.

Responsibilities

• Own and maintain one prioritized application roadmap and backlog, with priorities and status visible and shareable in Jira and documentation in Confluence.
• Act as the single intake for application work, prioritizing product-line requirements against cross-line features, platform health, engineering constraints, customer evidence, and revenue.
• Build and operate a systematic customer feedback practice, including needfinding, structured interviews, touchpoint cadences, and a customer advisory board.
• Conduct customer interviews and feedback sessions, work with support and customer success teams, and observe customer behavior in the product.
• Translate discovery into PRDs for engineering and stay involved throughout development to ensure the delivered work meets customer needs.
• Coordinate roadmap priorities and capacity with the Application Lead, keeping discovery one to two sprints ahead of delivery.
• Ensure cross-product-line UX consistency across navigation, configuration, and reporting.
• Maintain the firmware/application interface with product-line PMs and TPMs, including payload and configuration semantics, firmware version support, and release coordination.
• Own the application-side post-release experience, including customer communications about features and fixes and feedback from bugs and support themes into roadmap decisions.
• Build application metrics and analytics over time by instrumenting usage and defining activation and engagement measures.
• Run structured product syncs and share meeting notes and information in the product's Slack channel.
• Work in an agile day-to-day model while coordinating with hardware release trains.
• Grow into ownership of application strategy, engagement and retention outcomes, the case for platform investment, and the application's role in Hexmodal's value proposition.

Benefits

• 401(k) match.
• 100% coverage of medical, dental, and vision premiums for the employee and 80% coverage for dependents.
• Paid parental leave for all parents.
• Unlimited PTO.
• Meaningful equity.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior