Product Manager - Store Systems / ShiftSmart

TEKsystems • Irving, TX

19d • $50 - $62 • Onsite

About The Position

The Product Manager, Store Systems is responsible for defining and delivering software solutions that help stores, franchisees, and field operations teams work effectively. The role primarily owns the ShiftSmart integration and also supports capabilities across the product and broader Store Systems ecosystem. It focuses on integrated store workflows, operational execution, and providing clear, actionable information across store and enterprise systems.

The Product Manager owns capabilities across the product, store-system integrations, and related operational platforms. The role partners with store and field leaders, UX, engineering, vendors, and business stakeholders to deliver intuitive, reliable, scalable tools and integrations aligned with operational needs. It requires strong organization, communication, and facilitation skills to turn complex store, integration, and operational challenges into scalable product solutions.

The Store Systems team builds and evolves products and capabilities supporting daily store operations, including store data, item and pricing workflows, inventory, ordering, promotions, operational execution, and integrations with store and enterprise systems. The team works with internal and external platforms to connect store workflows and improve visibility into operational performance. Its mission is to reduce operational complexity, increase store and field productivity, and provide reliable systems that help stores execute effectively.

Nice To Haves

• Experience supporting retail, field operations, franchise environments, store systems, or workforce-management integrations.
• Experience working with external vendors and coordinating integration delivery across multiple organizations.
• Exposure to reporting tools, dashboards, operational analytics, or integration monitoring.
• Bachelor’s degree in a technical, business, or related field; MBA or advanced degree is a plus.

Responsibilities

• Own and evolve product strategy for the product, ShiftSmart integration capabilities, and related Store Systems tools.
• Translate store, field operations, franchisee, and business needs into a product vision, roadmap, and prioritized backlog.
• Identify opportunities to simplify store operations and improve efficiency through integrated digital solutions.
• Lead product definition and delivery for the ShiftSmart integration, including business requirements, user workflows, data exchange, dependencies, and success measures.
• Partner with ShiftSmart, engineering, architecture, data, security, and Store Systems teams to establish reliable integration patterns and clear ownership across systems.
• Coordinate vendor onboarding, testing, pilot readiness, rollout planning, and adoption for new ShiftSmart capabilities.
• Identify and resolve integration gaps, data-quality issues, exception scenarios, and operational risks affecting stores or field teams.
• Build and enhance capabilities supporting daily store operations, including item and pricing workflows, inventory, ordering, promotions, store configuration, and operational information.
• Improve workflow efficiency by reducing manual effort, fragmentation, and redundant processes across the product and connected systems.
• Partner with store, field, and business stakeholders to understand operational pain points and translate them into scalable solutions.
• Drive integration across product, mobile, POS, enterprise systems, and external vendor platforms to create a seamless operational experience.
• Optimize user experience for store, field, mobile, and desktop workflows.
• Evaluate opportunities to automate, streamline, and improve operational processes through better system connectivity and data availability.
• Serve as the primary point of contact across Store Systems, operations, product, technology, vendors, and leadership stakeholders.
• Facilitate alignment across teams on priorities, timelines, dependencies, risks, and tradeoffs.
• Communicate product decisions, roadmap updates, integration status, and outcomes to technical and non-technical audiences.
• Write and refine user stories, manage backlog grooming, and participate in sprint planning and execution.
• Work with engineering, architecture, design, QA, vendors, and business partners to deliver high-quality, scalable solutions.
• Lead testing, pilot validation, rollout, operational readiness, and adoption for new features, integrations, and enhancements.
• Define and track KPIs related to adoption, integration reliability, workflow efficiency, operational impact, and store or field outcomes.
• Use data, system performance information, and user feedback to refine workflows and product experiences.
• Identify process improvement opportunities based on performance insights.

Benefits

• Medical, dental, and vision coverage, if eligible.
• Critical Illness, Accident, and Hospital coverage, if eligible.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, if eligible.
• Voluntary Life and AD&D insurance for the employee and dependents, if eligible.
• Short- and long-term disability coverage, if eligible.
• Health Spending Account (HSA), if eligible.
• Transportation benefits, if eligible.
• Employee Assistance Program, if eligible.
• Time off/leave, including PTO, vacation, or sick leave, if eligible.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed