Product Manager, Wallet Experience

Felix Technologies•New York, NY

7d•Hybrid

About The Position

Félix is building financial products for Latinos in the US. Its wallet is an account and debit card accessed through WhatsApp and built on stablecoin infrastructure. The Product Manager for Wallet Experience owns how customers experience the wallet across its dashboard and WhatsApp conversational flows, bringing the account, card, and rewards together as one coherent product. The role leads a product pod and works closely with company leadership and teams across engineering, design, fraud, compliance, operations, and marketing. It calls for a customer-focused, hands-on product leader who can coordinate across functions and make complex financial infrastructure feel intuitive.

Requirements

At least 6 years of product management experience or adjacent experience as a hands-on builder.
Demonstrated ownership and comfort working in a fast-paced, ambiguous environment.
Proven experience simplifying complex products into clear, intuitive user experiences; fintech, digital wallets, neobanks, or consumer financial products are especially relevant.
Experience owning acquisition, activation, or retention funnels and metrics such as NPS, retention, and conversion, with concrete examples of product changes that improved results.
Hands-on experience conducting user research and a strong point of view on experience quality.
Exceptional ability to align and coordinate multidisciplinary teams toward a shared outcome.
Strong understanding of APIs, data flows, and architecture to collaborate with engineers on what product details to expose or hide.
Ability to run simple SQL queries and use data to make informed, prioritized decisions.
Excellent written and verbal communication skills in English and Spanish. Equivalent competencies may also be considered.

Nice To Haves

Experience with digital wallets, crypto or blockchain, smart contracts, or card issuing and processing.
Hands-on experience building conversational, chat-based, or messaging-first consumer products, such as WhatsApp.
Experience designing complex onboarding or multi-surface journeys in consumer fintech.

Responsibilities

Define and ship the wallet dashboard, WhatsApp conversational flows, and the journeys between them, ensuring the account, card, and rewards function as one unified product.
Simplify stablecoin-backed, non-custodial infrastructure into an intuitive experience, deciding what users see for each state of their money and what can remain hidden.
Shape the user experience for adding and withdrawing money, from onboarding through confirmation, in partnership with the Technical Product Manager responsible for the underlying rails.
Set the pod’s roadmap, strategy, and priorities, working with engineering and design to deliver effectively.
Speak with users weekly, conduct research, and translate insights from support and operations into product decisions.
Develop hypotheses, run experiments across WhatsApp and the dashboard, measure outcomes, and ship what works.
Identify and drive opportunities across operations, compliance, marketing, and other Félix products, including work outside the role’s immediate area.
Coordinate leadership, engineering, fraud, compliance, operations, and marketing to make progress without relying on formal authority.