Product Manager, Wallet Experience

Felix Technologies, Inc.•New York, NY

11h•Hybrid

About The Position

The Product Manager for Wallet Experience owns the user-facing experience of Félix’s wallet, an account and debit card available through WhatsApp and built on stablecoin infrastructure. The role shapes the wallet dashboard, WhatsApp conversational flows, and the connected experience across the account, card, and rewards, making complex financial infrastructure feel simple and intuitive for users. The Product Manager leads a product pod and sets its roadmap, strategy, and priorities, partnering closely with leadership, engineering, design, fraud, compliance, operations, and marketing. The role combines customer research, experimentation, product analytics, and cross-functional coordination to deliver a coherent wallet experience and improve customer outcomes.

Requirements

At least 6 years of product management experience or adjacent experience as a hands-on builder, with ownership and comfort working in fast-paced, ambiguous environments.
A track record of simplifying complex products into clear, intuitive user experiences; fintech, digital wallets, neobanks, or consumer financial products are especially relevant.
Experience owning acquisition, activation, or retention funnels and metrics such as NPS, retention, or conversion, with concrete examples of product changes that improved results.
Hands-on experience conducting user research and a strong commitment to experience quality and customer needs.
Exceptional ability to align and coordinate multidisciplinary teams toward shared outcomes.
Strong understanding of APIs, data flows, and architecture to collaborate with engineers on what to expose or abstract from users.
Ability to run simple SQL queries and use data to inform and prioritize decisions.
Excellent written and verbal communication skills in English and Spanish.
Equivalent competencies in the listed requirements will also be considered.

Nice To Haves

Experience with digital wallets, crypto or blockchain, smart contracts, or card issuing and processing.
Hands-on experience building conversational, chat-based, or messaging-first consumer products, such as WhatsApp.
Experience designing complex onboarding or multi-surface journeys in consumer fintech.

Responsibilities

Define and ship the wallet dashboard, WhatsApp conversational flows, and journeys across those surfaces so the account, card, and rewards work as one product.
Simplify stablecoin-backed, non-custodial infrastructure into an intuitive user experience, deciding how different money states are presented to users.
Shape the user experience for adding and withdrawing money, from onboarding through confirmation, in partnership with the Technical Product Manager responsible for the underlying rails.
Set the pod’s roadmap, strategy, and priorities, partnering with engineering and design to support delivery excellence.
Speak with users weekly, conduct user research, and turn insights from support and operations into product decisions.
Develop hypotheses, run experiments across WhatsApp and the dashboard, measure results, and ship effective changes.
Identify and drive product opportunities across operations, compliance, marketing, and other Félix products, including work outside the role’s immediate area.
Coordinate leadership, engineering, fraud, compliance, operations, and marketing to make progress without relying on formal authority.