Manager, Product Manager- Digital Wallet Experiences Lead (Emerging Payments)

Capital One • McLean, NY

12h

About The Position

This Manager-level Product Manager role is part of Capital One’s Emerging Payments - External Integrations team, which manages third-party payments products and partner relationships, including Digital Wallets, network connections, and external Virtual Card integrations. The team aims to make Capital One cards a secure and convenient choice for online and in-person checkout.

The role owns customer-facing frontend experiences for third-party Digital Wallet products, including Apple Pay, Google Pay, Samsung Pay, and Paze. It is responsible for card-enrollment placements and experiences across Capital One’s mobile app and website, as well as the strategy to elevate wallet experiences, reach customers at targeted lifecycle moments, and increase awareness and adoption. The role also leads the Apple Pay integration and relationship.

The Product Manager will create and align stakeholders around a vision for wallet enrollment and self-service management, then deliver it with an engineering team. The position works with backend teams, external wallet and network partners, and internal stakeholders to develop roadmaps, improve end-to-end experiences, and meet customer needs. The role is expected to demonstrate Capital One’s five Product Framework areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Requirements

• Currently has, or is in the process of obtaining, a Bachelor's or Master's degree in a quantitative field, Business, or Marketing, with the degree expected by the scheduled start date; alternatively, a Bachelor's degree in any field and at least 3 years of Product Management experience.
• Demonstrate proficiency in the Capital One Product Framework areas: Human Centered, Business Focused, Technology Driven, Integrated Problem Solving, and Transformational Leadership.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.
• At least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
• At least 3 years of experience in the payments industry, Digital Wallets, or Network Tokenization.
• At least 5 years of Product Management experience.

Responsibilities

• Champion Digital Wallet customer experiences, including improving placements and entry points across mobile and web platforms and developing the long-term strategy for surfaces such as the Digital Wallet Manager.
• Identify opportunities to expand Digital Wallet access, reduce customer friction, and make card enrollment seamless and secure.
• Develop a vision for wallet enrollment and self-service management flows, align leaders and stakeholders, and deliver the vision with the engineering team.
• Lead a high-performing engineering team and own the product roadmap.
• Partner with Digital Wallet and Network Token backend teams to improve the end-to-end experience.
• Engage with external Digital Wallet and Network partners on shared feature development, roadmapping, and Capital One’s presence on external platforms.
• Collaborate with company stakeholders to ensure Digital Wallet products meet internal and external customer needs.
• Lead the Apple Pay integration and partner relationship.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager