Technical Product Manager, Wallet & Card

Felix Technologies, Inc.•Miami, FL

12h•Hybrid

About The Position

Félix is building a financial companion for Latinos in the US, combining a conversational interface with financial infrastructure. Its wallet is an account and debit card available through WhatsApp and built on stablecoin infrastructure. The Technical Product Manager, Wallet & Card owns the technical foundations of the wallet, the rails that move money into and out of it, and the debit card program. This includes decisions about wallet infrastructure, partners, card operations, and reliability. The role aims to keep wallet balances accurate and deliver a safe, seamless card experience with high acceptance and controlled fraud. This hands-on position leads a product pod and works with company leadership, engineers, Wallet Experience and Rewards Product Managers, Fraud, Finance, and infrastructure, issuing, and network partners. The person in this role is expected to bring practical payments experience and contribute directly to technical execution.

Requirements

At least 5 years of product management or adjacent experience, focused heavily on payments infrastructure or card issuing.
Experience as a hands-on builder who takes ownership in a fast-paced, ambiguous environment.
Expertise in funding and payout rails, processors, banking partners, settlement, automated reconciliation, and rail economics.
Experience evaluating infrastructure options with engineering leadership, making build-versus-partner decisions, and owning technical trade-offs.
A track record owning payment KPIs such as authorization and acceptance rates, fraud loss ratios, funding success rates, and unit cost, and using data to optimize systems.
Ability to read API documentation, inspect logs, run SQL queries independently, and design resilience mechanisms such as timeouts, retries, and fallback routes.
Direct experience managing relationships with issuers, processors, card networks, sponsor banks, or web3/fiat infrastructure partners.
Exceptional communication skills to align engineering, fraud, finance, compliance, and executive leadership on complex technical roadmaps.
Excellent written and verbal communication skills in English.
Equivalent competencies in the listed areas will also be considered.

Nice To Haves

Experience with stablecoin-funded card programs or stablecoin on-ramps and off-ramps, such as Circle, Bridge, Zero Hash, or MoonPay.
In-depth knowledge of card issuing lifecycle, including authorization and settlement flows, decline analysis, tokenization, disputes and chargebacks, and Visa/Mastercard network rules.
Hands-on exposure to digital wallets, blockchain protocols, smart contracts, or non-custodial wallet infrastructure.
Direct experience managing a card network program or sponsor bank relationship.
Spanish language fluency.

Responsibilities

Define wallet infrastructure with engineering, including custody and key management, stablecoin and settlement chains, ledger integration, automated reconciliation, and infrastructure partners.
Oversee the technical design, management, and maintenance of funding and withdrawal rails; maintain integration health, transaction success rates, settlement timing, and automated reconciliation.
Drive the health and evolution of the debit card program, including authorizations, decline codes, tokenization and digital wallets, disputes, network rules, and acceptance rates.
Partner with Fraud on card and funding controls, data pipelines, loss ratios, and false declines.
Work directly with engineers on APIs, webhooks, on-chain flows, and real-time authorizations; debug production issues, read logs, and query SQL databases to identify improvements.
Own card lifecycle flows, including issuance, activation, provisioning, freezing, and replacement, working with Wallet Experience to make card and funding flows intuitive in WhatsApp and the dashboard.
Collaborate with infrastructure, banking, payment processor, issuing, and card network vendors on technical strategy and operational success.
Establish the pod roadmap and priorities; own the wallet infrastructure and rails roadmap, co-own the card roadmap with other Product Managers, and communicate progress and impact to leadership while driving core metrics.