Product Manager, Wallet Experience

Felix Technologies•Miami, FL

7d•Hybrid

About The Position

At Félix, the Product Manager for Wallet Experience owns how the wallet feels to use, including its dashboard, WhatsApp conversational flows, and the experience connecting the account, card, and rewards. Félix is building a financial product for Latinos in the US: an account and debit card accessible through WhatsApp and built on stablecoin infrastructure. The role makes complex underlying technology feel simple and intuitive for users. The Product Manager leads a pod and collaborates with leadership, engineering, design, fraud, compliance, operations, and marketing. The role sets product strategy, roadmap, and priorities; conducts user research; runs experiments; and coordinates teams to deliver improvements across the organization.

Requirements

At least 6 years of product management experience or adjacent experience as a hands-on builder.
Demonstrated ownership and comfort working in a fast-paced, ambiguous environment.
Proven experience simplifying complex products into clear, intuitive user experiences; fintech, digital wallet, neobank, or consumer financial product experience is ideal.
Experience owning acquisition, activation, or retention funnels and their core metrics, such as NPS, retention, and conversion, with concrete examples of product changes that improved results.
Hands-on user research experience and a strong point of view on experience quality.
Exceptional ability to align and coordinate multidisciplinary teams toward a shared outcome.
Strong understanding of APIs, data flows, and architecture to collaborate with engineers on what to expose to users and what to hide.
Ability to run simple SQL queries and use data to make informed, prioritized decisions.
Excellent written and verbal communication skills in English and Spanish.
Equivalent competencies in the listed areas will also be considered.

Nice To Haves

Experience with digital wallets, crypto or blockchain, smart contracts, or card issuing and processing.
Hands-on experience building conversational, chat-based, or messaging-first consumer products, such as WhatsApp.
Experience designing complex onboarding or multi-surface journeys in consumer fintech.

Responsibilities

Define and ship the wallet dashboard, WhatsApp conversational flows, and the multi-surface user journey, bringing the account, card, and rewards together as a unified product.
Simplify stablecoin-backed, non-custodial infrastructure into a clear user experience, determining how each state of a user's money is presented.
Shape the user experience for adding and withdrawing money, from onboarding through confirmation, in partnership with the Technical Product Manager responsible for the underlying rails.
Lead the pod by setting its roadmap, strategy, and priorities, working closely with engineering and design to support delivery excellence.
Speak with users weekly, conduct user research, and translate support and operations insights into product decisions.
Form hypotheses, run experiments across WhatsApp and the dashboard, measure results, and ship what works.
Identify opportunities across operations, compliance, marketing, and other Félix products, and drive them to delivery, including work outside the role's direct area.
Align leadership, engineering, fraud, compliance, operations, and marketing to make decisive progress without relying on formal authority.