Product Management Manager
About The Position
At USAA, the Product Management Manager supports the mission of helping members achieve financial security through competitive products, exceptional service, and trusted advice. The role uses analytics, competitive intelligence, member information, market research, financials, and transaction data to contribute to product strategy, roadmap development, product decisions, and performance planning. The position develops recommendations for new product launches and sales strategies, including buy, build, or partner decisions. It serves as a subject-matter expert on product features and services, partners with phone and digital teams to support sales guides and product education, and uses Agile methodologies to deliver solutions. The manager also supports alliance-provider evaluation and product communications, and coordinates with Legal, Compliance, and Risk Management to ensure offerings comply with applicable requirements and that business risks are identified and controlled.
Requirements
- Bachelor's degree in Business, Marketing, Supply Chain, or Statistics, or four years of relevant education and/or experience.
- Six years of relevant industry experience in actuarial work, underwriting, marketing, sales/service, finance/accounting operations, or financial services.
- Two years of product management or similar strategic management experience, including direct support in managing product performance.
- One year of data visualization experience, such as Tableau.
- Advanced experience creating product briefings.
- Experience conducting market research to create product roadmaps, make product decisions, and iterate rapidly.
- Knowledge of applicable product-related regulations and risk and compliance requirements.
Nice To Haves
- Bachelor's or Master's degree in Business, Finance, Technology, Information Systems, Product Management, Analytics, or a related discipline.
- PMP Certification.
- PMI-ACP Certification.
- Certified Scrum Product Owner (CSPO).
- SAFe Product Owner/Product Manager certification.
- SAFe Agilist certification.
- Agile/Scrum certifications.
Responsibilities
- Gather analytics, competitive intelligence, and member information to support product strategy formulation.
- Participate in developing product strategy recommendations.
- Develop recommendations for new product launches and sales strategies, including buy, build, or partner evaluations and decisions.
- Serve as a product subject-matter expert on features and services and collaborate with business partners to provide recommendations.
- Partner with phone and digital teams on effective use of sales guides and provide education on products and services, including new offerings and enhancements.
- Use Agile methodologies to deliver innovative solutions.
- Assist in identifying and evaluating potential providers for alliance relationships.
- Support the development, editing, and distribution of product communications.
- Research external market trends and design changes, financials, member information, and transaction data for assigned products.
- Coordinate with Legal, Compliance, and Risk Management to ensure product offerings are designed, implemented, and managed in compliance with applicable laws and regulations.
- Interpret performance results to inform product or sales forecasting and planning.
- Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental, and vision plans.
- 401(k) and pension.
- Life insurance.
- Parental benefits.
- Adoption assistance.
- Paid time off, including paid holidays.
- 16 paid volunteer hours.
- Wellness programs.
- Career path planning and continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
