Manager, Product Management

Hilton•McLean, VA

1d•$100,000 - $130,000•Hybrid

About The Position

This role is based at one of Hilton’s corporate offices in McLean, Virginia; Memphis, Tennessee; or Dallas, Texas. As part of the in-house Technology team, the Manager, Product Management will support the Authentication (Auth) Product team on authentication, identity management, account access, member enrollment, and partner integrations across web and mobile platforms. The position reports to the Senior Manager Product Management. The role owns the authentication roadmap and delivery of improvements that balance security, reliability, performance, and user experience. It uses data, analytics, and customer insights to improve login, account access, and Join experiences, reduce friction, and increase conversion. The manager works with engineering and other stakeholders to translate technical needs into scalable solutions, manage dependencies and shared resources, monitor authentication performance, address production issues and risks, and ensure secure integrations with internal teams and external partners. This is a hybrid role requiring proximity to one of the listed U.S. offices, with travel up to 10%.

Requirements

At least five years of professional work experience in Product, Technology, or a related field.
Experience with authentication and identity platforms, including login, account creation, account recovery, multi-factor authentication (MFA), and secure customer access solutions.
Must be near one of the corporate offices in McLean, Dallas, or Memphis for this hybrid role.
Travel up to 10%.

Nice To Haves

Bachelor's degree; or an Associate's degree plus at least six years of Technology-related experience; or a high school degree/GED plus at least 12 years of Technology-related experience.
At least seven years of professional work experience in Technology or a related field.
Knowledge of authentication standards and protocols, including OAuth 2.0, OpenID Connect, SAML, and MFA technologies.
Experience using analytics, experimentation, or customer insights to optimize digital experiences and conversion.

Responsibilities

Define and prioritize the authentication roadmap, balancing security, reliability, performance, and user experience across web and mobile platforms.
Improve login, account access, and Join experiences using data, analytics, and customer insights to reduce friction and improve conversion.
Partner with engineering and stakeholders to translate technical requirements into scalable product solutions, manage dependencies, and deliver enhancements in a shared-resource environment.
Monitor authentication performance, resolve production issues and risks, and ensure secure, seamless integrations with internal teams and external partners.
Work with Engineering teams across web, mobile, and Core APIs to deliver authentication solutions and manage dependencies and shared resources.
Collaborate with Security, Legal, Compliance, and cross-functional product teams to meet business and regulatory requirements.
Contribute to Agile delivery through sprint planning, backlog refinement, roadmap reviews, and integration discussions.
Own a prioritized authentication roadmap that improves login success, increases Join conversion, and enables secure, scalable partner integrations.
Deliver authentication enhancements, including login experience optimizations, new authentication capabilities, and partner authentication integrations, aligned across platforms and business priorities.

Benefits

110 nights of discounted travel through the Go Hilton travel program, with room rates as low as $40 per night.
Employee stock purchase program with a 15% discount on Hilton shares.
Paid parental leave for eligible Team Members, including partners and adoptive parents.
Caregiving concierge services.
Crisis Concierge support.
Free counseling and support through the Employee Assistance Program for eligible Team Members.
Paid time off.
Health and welfare benefits, including health plans, dental coverage, and vision coverage.
Retirement plans.
Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions.