Manager, Product Management
About The Position
The Manager, Product Management owns the strategy and execution for Workflow within the MSP DX platform. The role enables clients to complete complex, multi-step servicing activities through a streamlined experience and transforms manual processes into scalable workflow-driven solutions delivered through MSP DX and APIs. The manager sets the roadmap for Workflow capabilities, balancing immediate client needs with the long-term vision for digital servicing automation. They translate client pain points and business objectives into a multi-quarter product roadmap, serve as a servicing subject matter expert, and represent Workflow in client engagements, leadership forums, and cross-functional planning. The role also drives API-enabled initiatives and identifies opportunities to automate, orchestrate, and optimize processes across the servicing lifecycle.
Requirements
- 5+ years of mortgage servicing, product management, business analysis, or operations transformation experience.
- Strong understanding of end-to-end mortgage servicing processes and servicing operations.
- Demonstrated knowledge of MSP functionality and how clients use the platform to support servicing activities.
- Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation.
- Experience developing product strategies and roadmaps from concept through delivery.
- Strong business acumen and ability to connect workflow capabilities to operational efficiency, client value, and business outcomes.
- Excellent communication and stakeholder management skills, including the ability to influence product, technology, and operations teams.
Nice To Haves
- Deep familiarity with MSP and related servicing processes.
- Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives.
- Understanding of client servicing operating models and common manual workarounds performed outside core systems.
- Experience leading cross-functional efforts focused on operational efficiency, digital modernization, or workflow transformation.
Responsibilities
- Own the product strategy and execution for Workflow within the MSP DX platform.
- Leverage servicing expertise and MSP knowledge to transform manual processes into scalable workflow-driven solutions delivered through MSP DX and APIs.
- Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation.
- Translate client pain points and business objectives into a multi-quarter product roadmap.
- Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences.
- Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities.
- Apply end-to-end servicing knowledge to ensure workflow solutions align with operational realities.
- Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences.
- Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle.
- Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions.
- Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
