Product Management Coordinator

Amphenol • St. Augustine, FL

2d • Onsite

About The Position

The Product Management Coordinator (PMC) supports Product Managers with daily tasks involving follow-up and communication with internal and external customers. The role assists with evaluating product-line health and securing profitable new business by helping identify and remove barriers to product-line success. The position offers an opportunity to develop product and company knowledge and grow into customer-facing or operations roles. It is suited to someone eager to learn, support customers, and contribute to new projects and opportunities.

The PMC provides internal customer and sales support, including responding to day-to-day questions, developing quotes, preparing materials and samples for customer visits, sharing new-product status, and coordinating communications across business functions. With direction from the Product Manager, the coordinator drafts product-development documentation, researches product-line trends, maintains price sheets and marketing-content libraries, and supports prototype and sales-sample generation. Project-related work includes research, coordination with Project Managers and Product Development Engineering, and sourcing competitor product samples.

This position has no supervisory responsibilities. Work is performed in a normal office environment with minimal physical risks and low-to-moderate noise. Travel of up to 25% at periodic intervals may be required. The employee must be able to work overtime and flexible hours as required to meet customer needs.

Requirements

• Ability to read, write, speak, and understand English.
• Exceptional organizational skills, attention to detail, and thoroughness while completing tasks promptly.
• Strong deadline orientation and time-management skills.
• Excellent customer-support and communication skills, including professional, empathetic, and effective communication by phone, email, and written correspondence.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Ability to multitask, work as a team player, and apply interpersonal and problem-solving skills.
• Excellent computer skills, particularly with Microsoft Office programs such as Word, Excel, PowerPoint, and Outlook.
• Ability to work independently and in a team-oriented, collaborative environment.
• Ability to work overtime and flexible hours as required to satisfy customer needs.
• Ability to perform the essential duties; reasonable accommodations may be made for individuals with disabilities.
• Ability to use hands and arms for handling and reaching, and to talk and hear; frequent sitting and occasional standing and walking.
• Ability to occasionally lift and/or move up to 25 pounds.
• Vision abilities including close, distance, color, peripheral, and depth perception, and ability to adjust focus.

Nice To Haves

• Four-year degree in Business, Engineering, or a related field, preferably focused on product or business development and management, or an equivalent combination of education and experience.
• Product management, inside or outside sales, or customer service experience.
• Manufacturing operations experience.
• Experience with ERP or MRP systems.

Responsibilities

• Provide day-to-day customer support on questions about work status, quotes, and other matters, developing basic technical competence over time.
• Develop quotes and support quote preparation.
• Help Product Managers and Sales prepare for customer visits by providing product samples and sales documents and updating PowerPoint presentations.
• Provide new-product status and information and coordinate communications between business functions.
• With Product Manager direction, draft documentation required by divisional product-development processes.
• Mine data to understand product-line trends.
• Create and maintain price sheets.
• Support prototype and sales-sample generation.
• Assist in developing marketing-related content, including gathering and preparing product samples for photo shoots and converting brochure messages into PowerPoint presentations for sales use.
• Develop, organize, and maintain libraries and archives of pricing strategies and marketing literature, including brochures, PowerPoints, and battlecards.
• Conduct research as needed for product planning.
• Coordinate with Project Managers and Product Development Engineering (PDE).
• Source competitor product samples.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time