Product Implementation Manager

Barclays•Jefferson, CO

2d•$140,000 - $175,000

About The Position

The Product Implementation Manager leads the scoping and implementation of products and services for newly onboarded and existing clients globally. The role manages client product and channel implementation projects from inception through closure and handover to business-as-usual, ensuring solutions meet client needs and support business income and growth. The position coordinates internal and external stakeholders, defines and executes project plans, monitors progress, manages risks and issues, and provides subject-matter expertise throughout the implementation lifecycle. It also develops procedures and controls, identifies operational improvements, reports performance and trends to senior leaders, and contributes to initiatives that improve implementation and client-service effectiveness. As a senior leader in Client Implementation, the role partners with senior leadership, influences strategy and the operating model, develops talent, and leads complex client implementations. It is based in Whippany, New Jersey.

Requirements

Demonstrated operational and people leadership, including experience building high-performing teams, managing performance, developing talent, and creating a culture of accountability and ownership.
Strategic thinking and ability to operate independently, anticipate priorities, provide a clear point of view, and translate strategy into execution.
Strong executive communication and storytelling skills, including the ability to turn complex data and operational information into clear insights and executive-ready presentations.
Proven experience leading complex, multi-workstream client implementations or programs, establishing governance, managing risk and dependencies, and driving successful delivery.
Demonstrated risk, control, and stakeholder management, with the ability to influence senior and cross-functional audiences while balancing client experience, growth, and operational resilience.

Nice To Haves

Experience driving operational transformation, process improvement, and scalable operating models, including automation and digitization opportunities.
Considerable understanding of Cash Management, Payments, and Transaction Banking, with sufficient technical knowledge to understand client and business implications and engage subject-matter experts.
Experience developing executive-level management information, performance reporting, and business reviews that turn operational performance into meaningful insights and actions.

Responsibilities

Manage client product and channel implementation projects from inception through agreed closure and handover to business-as-usual.
Collaborate with internal and external stakeholders to identify and implement products and services that meet client requirements.
Define, agree, and execute project management plans that meet client and internal stakeholder needs.
Coordinate day-to-day implementation activities, communicate with stakeholders, and monitor progress against plans.
Identify, assess, and manage risks and issues that could affect project objectives.
Provide subject-matter expertise and support to clients and internal stakeholders throughout the implementation lifecycle, connecting them with other experts to resolve complex queries and issues.
Develop and implement procedures and controls to mitigate risks and maintain operational efficiency.
Identify opportunities for improvement and recommend changes across business areas and operations.
Develop performance reports and communicate trends and findings to senior leaders.
Identify industry trends to support operational best practices and inform product and service development.
Participate in projects and initiatives to improve client service and implementation efficiency and effectiveness.
Contribute to or set strategy, drive requirements, and recommend change; plan resources, budgets, and policies; maintain processes; deliver continuous improvement; and escalate policy or procedure breaches.
Advise key stakeholders, functional leadership teams, and senior management on functional and cross-functional impacts and alignment.
Manage and mitigate risks in support of control and governance, and demonstrate accountability for strengthening controls.
Build and maintain internal and external stakeholder relationships, using influencing and negotiating skills to accomplish business objectives.
Translate complex operational and analytical information into clear insights, narratives, and executive-ready presentations.
Lead complex, multi-workstream client implementations or programs, establishing governance, managing risk and dependencies, and driving stakeholders to successful delivery.
Develop talent and promote accountability and ownership if managing a team; for individual-contributor responsibilities, guide technical direction, coach less experienced specialists, and lead collaborative assignments.