Manager, Product Implementation
About The Position
The Product Lifecycle team manages Sr. Markets product-cycle implementation, regulated-material development, change management, filings, and mandates. Reporting to the Director, the Manager oversees the development and updating of regulated member and/or broker materials to meet mandated requirements and customer-experience needs, ensuring accurate and timely delivery of regulated or member-facing communications. The role oversees Medicare Advantage (Individual and Group), Medicare Supplement, and Medi-Cal business areas, and contributes to the Group Medicare Implementation roadmap, team structure, and accountabilities. It also leads implementation planning, process and system changes, cross-functional coordination, mandated-material delivery, and operational improvements. The role follows a hybrid workplace model. Most teams work in the office two days each week; employees more than 50 miles from an office location work with their manager to determine in-office time based on business need. The position is based in an office and/or home-office environment, with sedentary activity for most of the workday.
Requirements
- Bachelor’s degree, or High School Diploma/GED and four years of additional relevant experience in lieu of a degree.
- At least 7 years of prior relevant experience.
- At least 2 years of prior people-management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers.
- Strong interpersonal, negotiation, and verbal, written, and presentation communication skills.
- Ability to multitask with multiple deadlines and/or milestone requirements.
- Good analytical and quantitative skills, including ability to use advanced features of Excel, PowerPoint, and Word.
- Understanding of basic management approaches, including work scheduling, prioritizing, coaching, process execution, work organization, risk management, and delegation.
- Knowledge of legal, brand, and regulatory compliance requirements for marketing health insurance plans.
- Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams.
Responsibilities
- Oversee Medicare Advantage (Individual and Group), Medicare Supplement, and Medi-Cal business areas.
- With support from the Director, help determine the 3–5-year roadmap for Group Medicare Implementation, team structure, and accountabilities.
- Serve as a subject matter expert for planning end-to-end Group Medicare implementation.
- Guide requirements and execution of process and system changes supporting cycle and non-standard product builds.
- Coordinate policy and process updates with cross-functional partners, including Sales, Product, Network, Legal, and Configuration teams.
- Support opportunities to automate mandated materials.
- Ensure successful implementation of mandated materials, including completion of technical and artistic phases, materials, and vendor service agreements, and communicate results to management and team members.
- Manage key projects, share outcomes across the organization, and set operational initiatives and assignments on a weekly basis.
- Participate in cross-functional and project teams developing and implementing new marketing strategies, processes, and tools.
- Improve and modify operating policies to enhance department performance.
- Manage and update regulated member and/or broker materials to meet mandated requirements and customer-experience needs, ensuring accurate and timely delivery of communications.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
