Product Implementation Analyst, Experienced

Blue Shield of California • El Dorado Hills, CA

3d • $36 - $57 • Hybrid

About The Position

The Product Implementation Analyst, Experienced supports the Custom Product Lifecycle team in developing Core and Premier product deliverables, including Facets product requirements, SBCs, contracts, and EOCs. The role analyzes and gathers custom product system requirements and fulfills custom product artifacts for implementation. Its scope includes Core and Premier medical and specialty products such as Custom, ASO, Shared Advantage, and Medicare Advantage. The analyst manages highly complex assignments, applying knowledge of healthcare products, business functions, and regulatory guidelines to create accurate product requirements and plan documents. The role requires cross-functional partnership, attention to detail, and support for production goals and key business metrics.

The position operates under the company’s hybrid workplace model. For most teams, employees are expected to work in the office two days each week. Employees living more than 50 miles from an office location work with their manager to determine in-office time based on business need. The company may require more in-office presence based on business needs, and requirements may change.

The work is based in physical offices and may also involve work from a home office or desk. Activity is sedentary for most of the workday.

Requirements

• Bachelor’s degree, or a high school diploma/GED plus four years of additional relevant experience in lieu of a degree.
• Three years of prior relevant experience.
• Strong analytical and problem-solving skills.
• Competency in Microsoft Excel and Word.
• Proven ability to manage high volumes and multiple priorities in accordance with established timelines and quality measures.

Nice To Haves

• General knowledge of Blue Shield of California benefits as they relate to incumbent plans, Federal and State mandates, regulatory guidelines, and Blue Shield of California policies and procedures.

Responsibilities

• Collaborate with departmental and business stakeholders to ensure accurate and timely delivery of product artifacts.
• Participate in work projection and planning efforts to accomplish stakeholder objectives.
• Track quality and progress on work efforts and report to management.
• Develop and maintain detailed knowledge of product types and plan designs.
• Research and resolve defects and incidents, and provide root cause analysis.
• Participate in cross-functional planning sessions to implement new or revised complex products.
• Engage in user acceptance testing for internal product systems.
• Maintain internal desk-level procedures and process maps.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level