Implementation Analyst

Kinective • Gilbert, AZ

13h • Hybrid

About The Position

The Implementation Analyst coordinates with clients, Product, and software developers in the design, planning, and management of complex software and hardware installations. The role manages the implementation and development phases required to deploy Kinective software in client environments, working with clients and internal departments to deliver successful installations. The analyst provides leadership and communication to support efficient workflows and reduce delivery timelines.

The position covers project coordination, solution design and configuration, client training and support, data integration and migration, troubleshooting, quality assurance, client relationship management, process improvement, and reporting and documentation. The analyst leads technical onboarding, aligns project milestones with internal teams, configures solutions to client needs, supports integrations and migrations, tests implementations, resolves issues, maintains client communications, and documents project activities and outcomes. The role is part of the implementation team and is hybrid, with an expectation of working in the office 3–4 days per week. Standard hours are 8 a.m.–5 p.m.

Requirements

• Bachelor’s degree in Computer Science or a related field.
• At least 2 years of experience managing client-facing implementation projects.
• At least 1 year of experience in software delivery and maintenance processes.
• Ability to work independently with minimal supervision and contribute to the larger project deal team.
• Ability to work in a dynamic, startup-energy company.
• Strong written and verbal communication skills.
• Problem-solving and decision-making skills with attention to detail.
• Ability to manage time and drive projects to timely completion.
• Client-oriented and task-driven approach.

Nice To Haves

• Banking industry experience.
• Experience working in a private-equity-backed organization.

Responsibilities

• Lead the technical aspects of client onboarding to ensure smooth and timely implementations.
• Coordinate with product development, support, and sales teams to align project milestones and deliverables.
• Prepare project plans, document timelines, and maintain project status updates.
• Analyze client requirements and configure software solutions to meet business needs.
• Collaborate with clients and product teams on custom configurations and integrations.
• Provide input on setup and implementation best practices based on industry standards.
• Conduct client training on the technical aspects of the software.
• Create user guides, FAQs, and other post-implementation support documentation.
• Answer client questions and troubleshoot issues during and after go-live.
• Migrate data from legacy systems, including data mapping, quality checks, and testing.
• Work with client IT teams to facilitate compatible integrations and smooth data flow.
• Test and validate data, document discrepancies, and resolve them promptly.
• Serve as the primary contact for technical implementation issues, perform root cause analyses, and provide resolutions.
• Escalate complex technical issues to development teams and collaborate on their resolution.
• Document and track issues, follow up, and provide clients with status updates.
• Develop and execute test plans to validate solution functionality and compatibility.
• Perform end-to-end implementation testing, document outcomes, and make adjustments as needed.
• Verify configurations against client specifications and address discrepancies.
• Build and maintain client relationships as the primary contact for technical implementation matters.
• Provide regular client updates, manage expectations, and communicate potential delays or adjustments.
• Gather post-implementation feedback to assess satisfaction and identify improvement opportunities.
• Document implementation procedures and recommend process improvements.
• Identify patterns in implementation issues and work with teams on proactive solutions.
• Help develop templates, checklists, and tools to streamline project execution.
• Maintain records of project milestones, configurations, issues, and resolutions.
• Generate reports on project status, technical issues, and other metrics for internal and client stakeholders.
• Create and update technical documentation for future implementations.
• Perform related duties as directed.

Benefits

• Flexible paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level