Implementation Analyst

Kinective•Gilbert, AZ

2d•Hybrid

About The Position

The Implementation Analyst is part of the implementation team and coordinates with clients, Product, and software developers to design, plan, and manage complex software and hardware installations. The role manages the implementation and development phases required to deploy Kinective software in client environments, coordinating with clients and internal departments to deliver successful installations. The analyst provides leadership and communication to support efficient workflows and reduce delivery timelines. The position combines project coordination, technical solution design and configuration, client training and support, data migration and integration, troubleshooting, testing, client relationship management, process improvement, reporting, and documentation. The role is hybrid, with an expectation of working in the office 3–4 days per week. Stated hours are 8 a.m.–5 p.m.

Requirements

Bachelor’s degree in Computer Science or a related field.
At least 2 years of experience managing client-facing implementation projects.
At least 1 year of experience in software delivery and maintenance processes.
Ability to work independently with minimal supervision and contribute to the larger project deal team.
Ability to work in a dynamic, start-up-energy environment.
Strong written and verbal communication skills.
Problem-solving and decision-making skills, with attention to detail.
Ability to manage time and drive projects to timely completion.
Customer-oriented and task-driven approach.
Ability to understand basic software installation processes.

Nice To Haves

Banking industry experience is preferred.
Experience working in a private equity-backed organization is a plus.

Responsibilities

Lead technical aspects of client onboarding and ensure smooth, timely implementations.
Coordinate with product development, support, sales, and other internal teams to align project milestones and deliverables.
Prepare project plans, document timelines, and maintain project status updates.
Analyze client requirements and configure software solutions for specific business needs.
Work with clients and product teams to determine custom configurations and integrations, and provide input on setup and implementation best practices.
Conduct client training and create user guides, FAQs, and other post-implementation support documentation.
Answer client questions and troubleshoot issues during and after go-live.
Manage data migration from legacy systems, including data mapping, quality, and testing.
Work with client IT teams to facilitate system integrations and ensure compatibility and smooth data flow.
Test and validate data, document discrepancies, and resolve them promptly.
Serve as the primary contact for technical issues during implementation; perform root cause analyses and provide resolutions.
Escalate complex technical issues to development teams and track issues, follow-ups, and client status updates.
Develop and execute test plans; perform end-to-end testing, document results, and adjust implementations as needed.
Verify that configurations meet client specifications and address identified discrepancies.
Build and maintain client relationships, provide regular updates, manage expectations, and gather post-implementation feedback.
Document implementation procedures, identify process improvements and recurring issues, and help develop templates, checklists, and tools.
Maintain project records and generate reports on project status, technical issues, and other metrics.
Create and update technical documentation to support future implementations.
Perform related duties as directed.