Manager, Product Implementation
About The Position
The Product Lifecycle team drives Sr. Markets product cycle implementation, regulated material development, change management, filing, and mandates. The Manager reports to the Director and manages and updates regulated member and/or broker materials according to mandated requirements and customer experience standards, ensuring accurate and timely delivery of regulated or member-facing communications. The role oversees Medicare Advantage (Individual & Group), Medicare Supplement, and Medi-Cal. With support from the Director, the Manager helps determine the 3–5-year roadmap for Group Medicare Implementation, team structure, and accountabilities, and serves as a subject matter expert for planning Group Medicare end-to-end implementation. The position guides process and system changes, coordinates policy and process updates with cross-functional partners, supports automation of mandated materials, and manages implementation projects and operational improvements. The role follows a hybrid workplace model that balances in-person collaboration with flexibility. For most teams, this means working in the office two days each week. Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.
Requirements
- Bachelor’s degree, or a high school diploma/GED and four years of additional relevant experience in lieu of a degree.
- At least 7 years of prior relevant experience.
- 2 years of prior people management experience gained as a team leader, supervisor, project/program manager, or manager of contingent workers.
- Strong interpersonal, negotiation, and verbal, written, and presentation communication skills.
- Ability to multitask with multiple deadlines and/or milestone requirements.
- Good analytical and quantitative skills, including ability to use advanced features of Excel, PowerPoint, and Word.
- Understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution, work organization, risk management, and delegation.
- Knowledge of legal, brand, and regulatory compliance requirements for marketing health insurance plans.
- Demonstrated leadership ability to lead direct reports and/or facilitate cross-functional marketing or project teams.
Responsibilities
- Oversee Medicare Advantage (Individual & Group), Medicare Supplement, and Medi-Cal business areas.
- With support from the Director, help determine the 3–5-year roadmap for Group Medicare Implementation, team structure, and accountabilities.
- Serve as a subject matter expert for planning Group Medicare end-to-end implementation.
- Guide requirements and execution of process and system changes supporting cycle and non-standard product builds.
- Coordinate policy and process updates with cross-functional partners, including Sales, Product, Network, Legal, and Configuration teams.
- Support opportunities to automate mandated materials.
- Manage successful mandated material implementation, including completion of technical and artistic phases, materials, and vendor service agreements, and communicate results to management and team members.
- Manage key projects, ensure outcomes are shared across the organization, and set operational initiatives and assignments on a weekly basis.
- Participate in cross-functional and project teams developing and implementing new marketing strategies, processes, and tools.
- Improve and modify operating policies to enhance department performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
