Product Implementation & Business Analysis Manager

S&T Bank

3d • $65,000 - $161,700 • Onsite

About The Position

Responsible for implementing, assessing, and configuring credit-related systems to support technical and business analysis needs. The role researches business process re-engineering opportunities and plans configurations and workflows to solve complex problems and streamline diverse workflows. It also creates meaningful reports to support Credit Risk Management.

The manager works closely with senior management on data mining, forecasting, trending models, reporting, and Credit Administration process improvement. The position supports credit-related analytics and projects, maintains data integrity, serves as a project manager for smaller projects or a work-stream member on larger initiatives, and coordinates system implementations, testing, training, and post-go-live support. It also ensures project documentation, controls, change management, and systems comply with applicable corporate, SOX, GLBA, and regulatory requirements.

The position may be based at one of the listed locations in Indiana, West Chester, Akron, Cuyahoga Falls, or Pittsburgh. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with additional hours as necessary to meet departmental objectives.

Requirements

• Four-year college degree or equivalent; a major or specialization in Information Systems, Finance, or Business is required.
• Five to ten years of general business experience.
• Five to ten years of specialized experience, including merger and acquisition experience and Salesforce experience.
• Expert use of Business Objects (BIC Business Intelligence Center), data-mining and reporting software, or equivalent technical or data-analysis software.
• Credit Administration experience.
• Advanced writing, documentation, and presentation skills.
• Ability to work independently and as part of a team.
• Ability to operate a keypad device for approximately 70% of the day and perform typing and data-entry tasks using manual dexterity for up to 40% of the business day.
• Close vision at 18–20 inches for computer work.

Nice To Haves

• MBA.
• nCino implementation experience.
• Applicable nCino, Salesforce, technology, or credit-industry certifications.

Responsibilities

• Work with senior management to design, implement, and manage data mining, forecasting, trending models, and reporting mechanisms for monitoring the bank’s credit risk data needs.
• Assess Credit Administration process re-engineering opportunities; analyze and design workflows to improve efficiency and customer service and reduce operational costs.
• Evaluate business-line needs and develop system configurations and workflows that support business processes.
• Support business analysis and credit-related projects, including research, development, analytics, advanced industry and portfolio analytics, and division support for large-scale PMO and Credit Administration projects.
• Analyze data sets, derive business insights, communicate results to business lines and management, and maintain data integrity, particularly for outputs affecting financial reporting.
• Manage smaller Credit Administration projects or serve as a work-stream member on larger projects, following project methodology, documentation standards, and change management requirements.
• Research Credit Risk Management fundamentals and industry best practices; prepare management information reports, benchmark findings, and recommend process improvements.
• Scope projects and implementations; define and execute delivery and implementation plans, develop test plans, test and troubleshoot system setups, and provide implementation training and end-user support.
• Develop, document, and deliver data analysis and reporting for credit systems, including nCino, Salesforce, and other systems, using reports, charts, graphs, or tables.
• Provide operational, analytical, and technical support for reporting and data analysis during projects, implementations, and post-go-live operations.
• Transfer implementation knowledge and workflow processes to system administrators and end users, and support their training for the transition to post-go-live support.
• Validate data and maintain controls for completeness and accuracy, including SOX-related Credit Systems controls and compliance with SOX Entity Level Control #29 for End User Computing Tools.
• Ensure projects are approved and documented, and comply with departmental methodologies, documentation standards, change management requirements, risk assessments, and corporate policies.
• Maintain working knowledge of SOX, GLBA, and relevant Credit regulatory requirements, corporate policies, GAAP, Regulation O, and Excess of Supervisory Limits requirements.
• Implement system and software changes after go-live, test changes with system users, and maintain change-management documentation to audit requirements.
• Create reports and dashboards using nCino, Salesforce, Business Intelligence Center/Webi, Excel, Access, Monarch, and other specialized credit reporting tools.
• Interface with internal audit, external auditing consultants, and regulatory agencies regarding software being implemented; serve as a subject matter expert during system walkthroughs, SOX reviews, and audit meetings, providing current documentation as requested.
• Attend onsite user groups, conferences, and ongoing credit-system training opportunities.
• Maintain applicable nCino, Salesforce, technology, or credit-industry certifications and continue professional learning.
• Maintain effective working relationships, demonstrate strong interpersonal skills, work independently and collaboratively, and contribute to the department and organization.
• Perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager