Business Analysis Manager

Cisco•Research Triangle Park, NC

4d•$111,100 - $147,500

About The Position

The Business Analysis Manager acts as a strategic consultant and the voice of the user, connecting high-level business vision with execution. The role synthesizes complex datasets, influences product direction, aligns customers and teams to address high-impact business problems, and emphasizes strategic analysis, value-case development, and multifunctional leadership alongside project documentation. The position is part of Cisco’s Go To Market IT team, which develops Cisco.com and the digital customer journey. It partners across Marketing, Product, Sales, Customer Experience, and Engineering to translate business requirements into technology-enabled experiences that support Cisco’s go-to-market strategy and customer success. The role leads improvements to Cisco’s capabilities, builds relationships with business and IT customers, communicates business and quasi-technical issues across organizational levels, and may lead federated teams of direct, matrixed, and third-party reports. The manager develops data-backed recommendations and multi-quarter priorities, evaluates cost, complexity, and customer impact, models processes and data flows, and drives operational improvements. The role partners with subject-matter experts to define requirements and use cases, develops functional requirements and value cases, owns and prioritizes features and user stories, represents customer input throughout the product lifecycle, and maintains product backlog documentation. It also validates delivered work against the original business problems and serves as a subject-matter expert and coach for colleagues. The role regularly collaborates with internal and external partners, manages team projects, contributes to multifunctional initiatives, performs data analysis and reporting, identifies anomalies and trends, and recommends process improvements. It develops and leads business analysis programs and activities, considers alternative solutions to moderately complex problems, and serves as a resource for less-experienced colleagues.

Requirements

Bachelor’s degree in business administration, information technology, or a related area.
Track record of leading multiple programs and/or medium- or large-sized functional teams.
Typically 8+ years of experience in a combination of business or IT consulting, business operations or integration, and operations management roles.
Deep expertise in two or more business capability domains, with fluency across all business capability domains; examples include order management, compensation, sales performance management, distribution compensation, and reporting. Partner, distribution, and customer data management are cited as key examples.
Knowledge of product management disciplines, including product management, process improvement, change management, and systems management, with practical operations experience.
Expertise in most business architecture areas, including business process design and governance.
Ability to drive organization-wide change through significant, innovative ideas.
Ability to explore AI practices and tools to improve efficiency for oneself, the team, and customers.
Ability to experiment with AI ideas for supported products to improve user experience and business growth.
Project implementation skills, including project portfolio management, planning, reporting, and directing work across multiple concurrent implementation projects.
Ability to analyze data, generate reports, identify anomalies and trends, and make recommendations using domain knowledge and business expertise.
Ability to communicate moderately complex concepts, collaborate with internal and external partners, and influence stakeholders across organizational levels.

Nice To Haves

Fluency in two or more technology domains, such as network/infrastructure, data, or applications/middleware, is desirable.

Responsibilities

Analyze multidimensional datasets to identify key drivers and support strategic recommendations.
Lead development of multi-quarter prioritization plans and assess trade-offs involving cost, complexity, and customer impact.
Model business processes and data flows, identify systemic inefficiencies, and drive improvements to system performance and business agility.
Align leadership, product teams, and customers around complex business opportunities and issues.
Partner with subject-matter experts to define business requirements and use cases and translate them into functional requirements.
Assist business functions in developing business and value cases tied to measurable outcomes.
Own and refine features and user stories to reflect strategic capabilities and end-user needs throughout delivery.
Solicit customer input, communicate insights, influence decisions, and represent the user perspective throughout the product lifecycle.
Serve as a subject-matter expert and facilitate coaching forums and councils.
Maintain the accuracy and strategic alignment of Product Backlog Items and related documentation.
Validate completed work against the original business problems documented in the BOD/PRD.
Lead business analysis programs, initiatives, and activities; perform data analysis and reporting; identify data anomalies and trends; and recommend additional data or improvements.
Manage team projects and participate in multifunctional implementation projects, planning and directing work across concurrent projects.
Coach and serve as a resource for less-experienced team members and colleagues.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan with Cisco matching contribution
Paid parental leave
Short- and long-term disability coverage
Basic life insurance
Cisco restricted stock unit grants may be available, subject to eligibility and continued employment vesting conditions
10 paid holidays per full calendar year
One floating holiday for non-exempt employees
Paid birthday day off
Paid year-end holiday shutdown
Four paid personal wellness days
Non-exempt employees receive 16 days of paid vacation per full calendar year
Exempt employees participate in a flexible vacation time-off program with no defined limit, subject to availability and business limitations
80 hours of sick time on hire and each January 1, with up to 80 unused hours carried forward
Additional paid time away may be requested for critical or emergency family issues
Optional 10 paid volunteer days per full calendar year
Annual bonuses for non-sales roles, subject to Cisco policies
Sales incentive compensation for employees on sales plans, subject to the applicable Cisco plan