Business Analysis Manager

Rentokil Pest Control • Charlotte, NC

11d • $122,000 - $148,000 • Remote

About The Position

The Business Analysis Manager provides strategic leadership and operational oversight for the Business Analysis function within IT Delivery Operations. The role manages a team of Business Analysts and partners with IT Demand Management to align operational business objectives with technical execution across corporate systems. It governs delivery quality, standardizes methodologies, and establishes frameworks for continuous process improvement and knowledge management.

The manager sets enterprise standards and quality controls across global IT delivery portfolios, advises senior business and IT executives, leads high-complexity enterprise initiatives, and oversees capacity planning and external analyst partners. The position also provides hands-on business analysis coverage when needed, including requirements gathering, technical specification development, functional design, and support for testing and acceptance workflows.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, Systems Engineering, Operations Management, or a related field, or equivalent professional experience.
• 10+ years of progressive experience in business systems analysis, functional requirements management, or process engineering within cross-functional teams.
• 7+ years of direct people management or practice leadership overseeing Business Analysis teams.
• Experience standardizing Business Analysis methodologies, establishing knowledge management practices, and managing resource capacity across concurrent projects.
• Experience managing vendor relationships and staff augmentation models.
• Extensive experience producing user stories, technical specifications, acceptance criteria, and process workflows within Agile, SAFe, Waterfall, and Hybrid frameworks.
• Ability to translate strategic business objectives into technical execution plans.
• Expertise establishing, embedding, and auditing Business Analysis methodologies, documentation standards, and quality controls across projects.
• Proficiency in resource forecasting, workload balancing, and institutional knowledge preservation.
• Ability to provide strategic oversight while also authoring technical specifications and developing complex functional designs.
• Ability to translate business operations and user workflows into functional system architectures and strategic solutions.
• Advanced familiarity with Jira, Confluence, Visio, and Lucidchart.
• Strong negotiation and collaboration skills across senior business executives and technical engineering leadership.
• Must be currently authorized to work in the United States on a full-time basis; sponsorship is not available now or in the future.

Nice To Haves

• Experience within field operations, home services, or multi-site service delivery industries.

Responsibilities

• Define, scale, and govern enterprise Business Analysis frameworks and standards across SDLC delivery models, including KPIs, delivery benchmarks, and quality gates.
• Provide executive escalation support and strategic direction for complex, mission-critical enterprise initiatives and high-risk portfolio deployments.
• Improve the requirements lifecycle and optimize analytical tools and templates to streamline timelines and reduce specification gaps.
• Maintain requirement maturity and enforce readiness criteria before project handoffs to engineering.
• Maintain a centralized Business Analysis knowledge management framework for reusable functional patterns, system dependencies, and process documentation.
• Coach and develop the team in requirement elicitation, gap analysis, process engineering, and user acceptance testing facilitation.
• Plan strategic capacity models and resource allocations across internal teams and offshore or third-party augmented partners.
• Manage external Business Analyst partners while maintaining quality and methodology standards.
• Ensure regular job shadowing so the team stays connected to operational environments and end-user needs.
• Promote consultative partnerships, proactive recommendations, and validation of technical assumptions with stakeholders.
• Advise senior business and IT executives and align business strategy with IT delivery capabilities and enterprise digital transformation roadmaps.
• Provide individual-contributor coverage during peak resource demands or operational staffing gaps.
• Lead requirements gathering, technical specification development, and functional design for complex or strategic enterprise initiatives.
• Guide Senior Business Analysts in developing verification scenarios, test strategies, and user acceptance sign-off workflows aligned with business rules.
• Facilitate post-implementation reviews, assess scope variance, analyze causes of requirement drift, and refine operational standards.
• Manage, mentor, and provide performance guidance to Senior Business Analysts.
• Lead the team through technology transformations and evolving scope constraints while maintaining operational milestone alignment.

Benefits

• Professional growth opportunities and internal promotion opportunities.
• Training and development programs.
• Tuition reimbursement for full-time colleagues.
• Medical, dental, vision, disability, and life insurance.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.
• Competitive pay; some roles offer performance incentives.
• Full-time colleagues can begin benefits enrollment immediately upon hire, with benefits starting on day one.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager