Business Analysis Manager

Cisco • Rtp, NC

3d

About The Position

The Business Analysis Manager acts as a strategic consultant and the voice of the user, bridging business vision and successful execution. The role emphasizes strategic analysis, value-case development, data-informed product direction, and cross-functional leadership, alongside the documentation needed to support delivery.

The position is part of Cisco’s Go To Market (GTM) IT team, which is transforming the Cisco.com experience into a dynamic, intuitive digital platform that supports GTM strategy and customer success. The team works across Marketing, Product, Sales, Customer Experience, and Engineering to connect business requirements with technology and deliver digital experiences.

The role leads improvements to Cisco’s capabilities and builds relationships with business and IT customers to shape and deliver goals. It requires the ability to communicate business and quasi-technical issues across organizational levels, lead federated teams, mentor colleagues, and work effectively in a fast-changing environment. The position also develops business analysis programs and initiatives, leads data analysis, supports multiple implementation projects, and helps ensure product outcomes remain aligned with user needs and original business problems.

Requirements

• Bachelor’s degree in business administration, information technology, or a related area.
• Track record of leading multiple programs and/or medium or large functional teams.
• Typically 8 or more years of experience in a combination of business or IT consulting, business operations or integration, and operations management roles.
• Deep expertise in two or more business capability domains, such as order management, compensation, sales performance management, distribution compensation, or reporting, and fluency in all business capability domains.
• Knowledge of product management disciplines, including product management, process improvement, change management, and systems management, with practical experience handling operations.
• Expertise in most business architecture areas, including business process design and governance.
• Ability to drive organization-wide change through significant, innovative ideas.
• Project implementation skills, including project portfolio management, planning, reporting, and directing work across multiple concurrent implementation projects.
• Ability to analyze datasets, identify trends and patterns or anomalies, and make recommendations within general parameters.
• Ability to communicate moderately complex concepts and influence or direct action across teams and organizational levels.
• Strong organizational skills, focus, attention to detail, and ability to work effectively in an energetic, rapidly changing environment.
• Ability to mentor team members and lead federated teams.

Nice To Haves

• Fluency in two or more technology domains, such as network/infrastructure, data, or applications/middleware, is desirable.
• Ability to explore AI practices and tools to improve efficiency for self, team, and customers.
• Ability to experiment with AI ideas for supported products to improve user experience and business growth.

Responsibilities

• Analyze multidimensional datasets to identify key drivers and support strategic recommendations.
• Lead development of multi-quarter prioritization plans, evaluating cost, complexity, and customer impact against product portfolio strategy.
• Model business processes and data flows, identify systemic inefficiencies, and drive improvements to system performance and business agility.
• Build shared understanding among leadership, product teams, and customers to address complex business opportunities and issues.
• Partner with subject matter experts to define complex business requirements and use cases, then translate them into detailed functional requirements.
• Assist business functions in developing business and value cases for initiatives, tying projects to measurable outcomes.
• Own and refine features and user stories so they connect strategic capabilities with end-user needs and reflect the voice of the user throughout delivery.
• Solicit customer input, communicate insights, influence decisions, and represent the user perspective throughout the product lifecycle.
• Serve as a subject matter expert and facilitate coaching forums and councils to strengthen organizational capabilities.
• Oversee Product Backlog Item integrity and ensure documentation reflects current strategic intent.
• Validate completed work against the original business problems identified in the BOD/PRD, connecting design, technical execution, and user reality.
• Lead multiple programs and/or medium or large functional teams, including federated teams with direct, matrixed, and third-party reports.
• Manage and contribute to multiple implementation projects, including portfolio management, planning, reporting, and directing others’ work.
• Develop and lead business analysis programs, initiatives, and activities; perform data analysis and reporting using domain knowledge.
• Identify data anomalies, recommend additional data needed for analytics, and analyze trends and patterns to inform decisions.
• Adopt and implement business and process improvements and evaluate alternative solutions to moderately complex problems.
• Explore AI practices and tools to improve daily work for self, team, and customers, and experiment with AI ideas for supported products.
• Act as a resource for less-experienced team members and colleagues in business analysis tasks.
• Collaborate regularly with internal and external partners and peers, and interact with high-level individual contributors and managers, with some client interfacing.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) plan with Cisco matching contribution
• Paid parental leave
• Short- and long-term disability coverage
• Basic life insurance
• Paid holidays
• Floating holiday for non-exempt employees
• Paid birthday day off
• Paid year-end holiday shutdown
• Paid personal wellness days
• Paid vacation time for non-exempt employees
• Flexible vacation time off program for eligible exempt employees
• Paid sick time
• Additional paid time away may be requested for critical or emergency family issues
• Optional paid volunteer days
• Annual bonuses for eligible non-sales employees
• Performance-based incentive pay for employees on sales plans
• Employees may be eligible for Cisco restricted stock unit grants

What This Job Offers

• Job Type: Full-time
• Career Level: Manager