Business Analysis Manager

Plymouth Rock Assurance•Woodbridge Township, NJ

22h•$129,000 - $172,000•Hybrid

About The Position

The Business Analysis Manager is the primary link between business and IT for incoming project work and production issues, and leads the Business Analyst team. The role owns project intake and incident tracking, represents the BA team to business stakeholders, project managers, and IT leadership, and guides and develops BAs to deliver business value through systems analysis, requirements gathering, and process improvement. The manager works with senior business and IT leadership to prioritize projects, allocate resources, and continuously improve the BA function. The position operates in a high-volume, fast-paced environment with competing demands, requiring organization, composure, initiative, and the ability to keep multiple projects and issues moving.

Requirements

Bachelor’s degree in Business Administration, Computer Science, or Management Information Systems, or equivalent experience.
15+ years of experience in the software development lifecycle, with a strong background in Business Analysis for IT-driven projects.
Experience leading, mentoring, or developing Business Analysts or similar technical staff.
Exceptional communication and interpersonal skills for working with diverse stakeholders and evolving priorities.
Strong strategic thinking, problem-solving, and decision-making skills.
Ability to manage multiple projects, incidents, and shifting priorities simultaneously while maintaining accuracy and follow-through.
Ability to remain composed, professional, and effective in a high-pressure, high-volume environment.
Self-motivated and proactive, with a strong sense of ownership and urgency.
Ability to work onsite in Boston, MA four days per week.
Proficiency in Microsoft Office Suite.

Nice To Haves

INS and CPCU certifications are highly desirable.
Knowledge of APIs, web services, and related technologies including SQL, XML, HTML, XSLT, and JSON, and tools such as Postman, REST API, and SoapUI.
10+ years of Business Analyst experience in the Property & Casualty Insurance domain.
Project Management or related certifications.
Experience with web analytics tools such as Adobe Analytics, Google Analytics, Google Tag Manager, FullStory, and Heap.
IIBA CBAP and AAC certifications.

Responsibilities

Manage intake for project requests and enhancements by logging, evaluating, and prioritizing incoming work.
Partner with business stakeholders, project managers, and IT leadership to define scope, objectives, and success criteria.
Assign Business Analyst resources based on priority, skills, and capacity.
Maintain a current worklist of projects, issues, and priorities for BA and development teams.
Triage, log, and coordinate responses to production work orders and incidents; track resolution and keep stakeholders informed.
Coordinate project estimation with development teams and provide cost estimates to stakeholders once requirements are complete.
Gather dependency information from development teams and project managers to support project schedules.
Assist in tracking development team budget spend and advise development managers of potential issues.
Serve as the BA team's primary contact for project managers and business stakeholders regarding resource availability, project status, and incident updates.
Represent project and incident status in stakeholder and leadership meetings.
Work with senior business and IT leadership to align priorities, set expectations, and communicate scope, trade-offs, and risks.
Partner with Development, QA, UAT, and Infrastructure teams to align solutions with business objectives.
Coordinate with vendors, including Comparative Rater providers, to manage deliverables and partnerships.
Lead, mentor, and coach Business Analysts to improve skills, consistency, and performance.
Recruit, develop, and retain talent, managing performance through regular feedback and formal reviews.
Provide training and professional development opportunities for BAs and programmers.
Establish, maintain, and champion business analysis standards, methods, and best practices.
Oversee requirements elicitation, impact analysis, and documentation for new systems and enhancements.
Perform workflow analysis, develop workflow diagrams, and recommend process improvements by defining current- and future-state systems.
Ensure compliance with established standards and practices.
Collect, analyze, and share performance metrics to improve BA processes.
Implement approaches to shorten delivery cycles, reduce rework, and improve system capabilities.

Benefits

Four weeks of accrued paid time off and nine paid national holidays per year.
Free onsite gym at the Boston location.
Tuition reimbursement.
Low-cost health insurance options with coverage starting on Day 1, including medical, dental, and vision.
Health and wellness program and fitness reimbursements.
Auto and home insurance discounts.
Matching gift opportunities.
Annual 401(k) employer contribution of up to 7.5% of base salary.
Paid family leave options, including paid parental leave.
Professional development resources, including LinkedIn Learning and licensure assistance.
Pre-tax commuter benefits.