Business Analysis Manager

Plymouth Rock Assurance•Boston, MA

22h•$129,000 - $172,000•Onsite

About The Position

The Business Analysis Manager is the primary link between the business and IT for incoming project work and production issues, and leads the Business Analyst team. The role owns project intake and incident tracking, represents the BA team to business stakeholders, project managers, and IT leadership, and guides and develops BAs to deliver business value through systems analysis, requirements gathering, and process improvement. Working closely with senior business and IT leadership, the manager prioritizes projects, allocates resources, and drives continuous improvement in the BA function. The position operates in a high-volume, fast-paced environment with competing demands and requires strong communication and analytical skills, resilience, organization, and the ability to keep multiple projects and issues moving proactively. The position requires working on site in Boston, Massachusetts four days per week.

Requirements

Bachelor’s degree in Business Administration, Computer Science, or Management Information Systems, or equivalent experience.
15 or more years of experience in the software development lifecycle, with a strong background in Business Analysis for IT-driven projects.
Experience leading, mentoring, or developing Business Analysts or similar technical staff.
Exceptional communication and interpersonal skills for working with diverse stakeholders and evolving priorities.
Strong strategic thinking, problem-solving, and decision-making skills.
Ability to manage multiple projects, incidents, and shifting priorities simultaneously while maintaining accuracy and follow-through.
Ability to remain composed, professional, and effective in a high-pressure, high-volume environment.
Self-motivated and proactive, with a strong sense of ownership and urgency.
Ability to work on site in Boston, Massachusetts four days per week.
Proficiency in Microsoft Office Suite.

Nice To Haves

INS and CPCU certifications are highly desirable.
Knowledge of APIs, web services, and related technologies, including SQL, XML, HTML, XSLT, and JSON, and tools such as Postman, REST API, and SoapUI.
10 or more years of Business Analysis experience in the Property & Casualty Insurance domain.
Project Management or related certifications.
Experience with web analytics tools such as Adobe Analytics, Google Analytics, Google Tag Manager, FullStory, and Heap.
IIBA CBAP and AAC certifications are a plus.

Responsibilities

Manage intake for new project requests and enhancements by logging, evaluating, and prioritizing incoming work.
Partner with business stakeholders, project managers, and IT leadership to define initiative scope, objectives, and success criteria.
Assign Business Analyst resources based on priority, skills, and capacity.
Maintain a current worklist of projects, issues, and priorities for the BA and development teams.
Triage, log, and coordinate responses to production work orders and incidents; track them through resolution and keep stakeholders informed.
Coordinate project estimation with development teams and provide cost estimates to stakeholders after requirements are complete.
Gather dependency information from development teams and project managers to support project schedules.
Assist with tracking development team budget spend and advise development managers of potential issues.
Serve as the BA team's primary contact for project managers and business stakeholders on resource availability, project status, and incident updates.
Represent project and incident status in meetings with stakeholders and leadership.
Align priorities and expectations with senior business and IT leadership, communicating scope, trade-offs, and risks.
Partner with Development, QA, UAT, and Infrastructure teams to align solutions with business objectives.
Coordinate with vendors, including Comparative Rater providers, to manage deliverables and maintain productive partnerships.
Lead, mentor, and coach Business Analysts to improve skills, consistency, and performance.
Recruit, develop, and retain talent; manage performance through regular feedback and formal reviews.
Provide training and professional development opportunities for BAs and programmers.
Establish, maintain, and promote business analysis standards, methods, and best practices.
Oversee requirements elicitation, impact analysis, and documentation for new systems and enhancements.
Perform workflow analysis, create workflow diagrams, and recommend process improvements by defining current-state and future-state systems.
Ensure compliance with established standards and practices to deliver high-quality outcomes.
Collect, analyze, and share key performance metrics to improve BA processes.
Implement innovative approaches to shorten delivery cycles, reduce rework, and improve system capabilities.

Benefits

Four weeks of accrued paid time off and nine paid national holidays per year.
Free onsite gym at the Boston location.
Tuition reimbursement.
Low-cost health insurance options with coverage starting on Day 1, including medical, dental, and vision.
Health and wellness program and fitness reimbursements.
Auto and home insurance discounts.
Matching gift opportunities.
Annual 401(k) employer contribution of up to 7.5% of base salary.
Paid family leave options, including paid parental leave.
Professional development resources, including LinkedIn Learning and licensure assistance.
Pre-tax commuter benefits.